Customer experience

MARKETING TO BORROWERS

Rocket tops customer ratings but industry sees overall drop

While Rocket Mortgage's satisfaction score improved by 4% versus 2024, the industry as a whole dropped 1%, with credit unions outpacing banks and IMBs.

By Brad Finkelstein

October 28
Other Don't Let Borrowers Slip Away: Fostering Repeat Business

Borrowers have $11.5 trillion in tappable equity. Here's how to reach them at the right time with the right message

Sponsor Content from ICE Mortgage Technology
Web Seminar Recapture strategies from a subservicer perspective

Recapture strategies from a subservicer perspective

Partner Insights from LoanCare
Experian Research Verification

Experian Research Verification is a new addition to the Experian Verify product suite, designed to streamline and enhance employment verification processes.

Partner insights from Experian
Originations

Servicers lag originators in J.D. Power scores

The overall 2025 average customer service satisfaction score for servicers is 131 points below that of mortgage originators, J.D. Power said, 596 versus 727.

By Brad Finkelstein

July 24
Claims

Homeowners' insurance claims experience strained: J.D. Power

Slow repair cycle times, widespread premium increases and the volume of catastrophic events all contribute to dissatisfaction, according to the U.S. Property Claims Satisfaction Study from J.D. Power.

By Kaitlyn Mattson

March 31
Frictionless Consumer-Permissioned Verifications

With all major verification methods automatically orchestrated within one platform, Truework delivers complete and accurate reports to help approve consumers more efficiently for mortgages, apartment leases, and other important financial transactions.

Partner insights from Truework
Web Seminar Advances in Tech 2025 Demo Event

This series of engaging demonstrations will be followed by a live Q&A.Don't miss the opportunity to hear firsthand and ask questions about how these products are shaping the future of the mortgage industry and their potential to support your business growth.

Partner Insights from Blend
Transforming the customer journey

Corelogic's Digital Mortgage Platform is making it easier to apply for mortgages and taking the friction out of the process. Watch this video to hear how Corelogic is making that possible and the role AI will play going forward.

Partner Insights from CoreLogic
Web Seminar Advances in Tech Summer 2024 Demo Event

This latest Advances in Tech Demo Event puts the spotlight on some of the latest software and technologies helping the mortgage industry drive efficiencies and growth. Evaluate new technologies than can help accelerate originations, decrease risk and optimize margins.

Sponsored by Blend