Customer experience

Current housing market conditions are sending the real estate and mortgage industries back to the drawing board to craft strategies ultimately in support of customer acquisition and retention at a time when competition is tight.

From Provo, Utah, to Dallas, here's a look at 10 housing markets with the youngest average consumer age.

The growth of digital mortgage origination channels has improved customer satisfaction with the process, but consumers still want personal interaction at some point, according to J.D. Power.

Larger mortgage companies are paying less than other creditors when fraud occurs, but the expense is still detracting enough from their revenue to cause concern.

ReverseVision and Stratmor Group are building a benchmark for Home Equity Conversion Mortgages that could help determine how well these Federal Housing Administration loans serve seniors.

Atlantic Home Loans CEO Ed Buchser expects his company to stay relevant in years to come, and he's tapping technology to help him get there.

Teresa Blake, managing director of business optimization at KPMG, explains how top mortgage lenders phase in their digital mortgage capabilities and where new industry innovations are headed.

Sometimes reaching underserved borrowers takes experimenting with changes to the mortgage finance system. That's why Fannie Mae and Freddie Mac are working with lenders to test innovative loan products that meet borrowers' evolving needs.