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The company's software can now be used to handle personal loans, credit cards and specialty-vehicle loans.September 24
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One banks journey of taking an AI idea from inception to experience. How organizations can ensure the shift from pilot projects to full-scale AI fluency goes rightAugust 27
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A historic charter award defines a new beginning for digital banking, Varo Money becomes the first consumer fintech in US history to gain full regulatory approval to become a national bank
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An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.August 20
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Built to respond to borrowers' questions about mortgage deferrals, the bot created by Salesforce is evolving and in the future could conduct transactions, handle a wide range of queries or help with emergencies.August 12
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KeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation of rising delinquencies.August 4
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Great leaders emerge from failure in the world of financial services and fintech is no exception. Moven founder Brett King shares his take on persistence and how it’s worked for him.
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The Minneapolis company said 75% transactions have been handled online since the pandemic hit.July 15
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Nationwide lockdowns forced banks to close brick and mortar outlets and rely heavily on drive up windows, mobile and online access. BBVA has proven that even in the middle of crisis and chaos, retail still fits into the banks overall strategy.
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Digital banks outscored brick-and-mortar banks in a recent J.D. Power study of customer satisfaction. However, the survey pointed to shortcomings in call center services, which are in high demand during the COVID-19 pandemic.April 2
