Miriam Cross is a Washington-based reporter covering bank technology and fintech at American Banker. Previously, she was an associate editor at Kiplinger's Personal Finance magazine.
-
Research from J.D. Power found that bank customers are most concerned about letting AI move money on their behalf or place a barrier between them and their money.
By Miriam CrossFebruary 29 -
The bank developed its cloud-based Ally.ai platform within months. Now it has rolled out its first use case: summarizing customer service calls so the agent doesn't have to multitask.
By Miriam CrossAugust 18 -
Its One Ally strategy is meant to help the bank with personalization and cross-selling.
By Miriam CrossJuly 31 -
The bank is focusing on pre-seed companies that specialize in fintech or other forms of technology and have diverse founders.
By Miriam CrossMay 16 -
IntraFi, R&T Deposit Solutions and other companies help banks capture and insure the entirety of their customers' balances — a cogent need in the aftermath of SVB.
By Miriam CrossApril 11 -
The Texas bank will let customers go through the entire process on their phones, at the same time that it emphasizes human service that is not impacted by commissions.
By Miriam CrossJanuary 19 -
The founder of the New York City bank and CDFI focused on lending to underserved communities and augmenting digital capabilities.
By Miriam CrossAugust 4 -
Truliant Federal Credit Union is one financial institution eager to expand online notarization. For customers, it's more about convenience than social distancing.
By Miriam CrossMay 13 -
Health care, home improvement, cannabis, gaming and college students are among the areas banks are targeting with the help of innovative tools.
By Miriam CrossApril 22 -
In a rare move for traditional financial institutions, the Texas bank and a fintech partner will offer quotes to a subset of the bank's customers.
By Miriam CrossFebruary 4