Mortgage technology

As it gets ready for more competition from VantageScore, the company also did not comment on reports of yet another impending price hike.

The capital markets platform will allow its investor clients to compare non-qualified mortgage rate sheets to their competitors for free.

If customers perceive they are dealing with a scripted chatbot, they are likely to be less satisfied with their mortgage servicer, J.D. Power said.

While recent homeowners overwhelmingly support digital innovation that leads to faster, streamlined transactions, AI is "still not a trusted system for many borrowers," Cloudvirga said.

Looking ahead, the fintech views cross-selling products to customers as a strategy to expand its business and increase market share in the industry.

Mortgage borrowers will begin speaking with the enhanced chatbots early next year.

Better's voice assistant can help customers get answers to mortgage application inquiries, call them back if they abandon an application and ask them about the weather.

The management changes come amid speculation that competition between Mr. Cooper and another player that's been more focused on digital operations is heating up.

The new tool, dubbed Araya, utilizes data available in several of the technology firm's lines of business, including its climate risk division.

Jay Venkateswaran, business unit head of banking and financial services at WNS Global Services, said the best lenders are preparing now for expectations of increased business at least two quarters in the future.