Mortgage technology

Compliance and risk management vendor ComplianceEase has launched HMDA Analyze and CRA Manager to enable mortgage lenders to manage the analysis and reporting that is required by the Home Mortgage Disclosure Act and the Community Reinvestment Act. The new offerings are hosted and Web-based HMDA and CRA solutions that therefore do not require in-house IT hardware maintenance and software updates. The new applications will enable the user to edit loan records, conduct dynamic analysis, and generate the Loan Application Register (LAR) and other reports for regulators from anywhere, and in real time given that both applications are completely Web based.

ServiceLink, a provider of origination and default services and the national mortgage services platform of Fidelity National Financial, has begun offering loan modification and refinance services for lenders and servicers offering loan products under the Homeowner Affordability and Stability Plan. Fidelity has integrated title data into the company's SmartConneXion title decision engine, providing immediate title decisions to clients at significantly reduced costs, said Jeff Coury, president and CEO of the Pittsburgh, Penn.-based ServiceLink. "Packaged with ServiceLink's Web-based closing solution, iClose and its e-signature feature, the unique product offerings maximize both cost and service efficiencies for customers conforming with recent GSE guidelines for such loans, including DU RefiPlus and Refi Plus Refinance programs." ServiceLink's technology, staffing models and customized processes allow each mortgage lender and servicer to integrate its loan fulfillment services with a customer's existing foreclosure prevention processes. The company offers a full suite of title and HVCC-compliant valuation products, signing services that include mail-away, electronic signing, mobile closings, and centralized disbursement and recordation services.

Fair Isaac — the company behind the most commonly used credit scoring system in the nation — has launched a new website that tells consumers if they qualify for a Fannie Mae or Freddie Mac loan modification under the Obama Administration's plan. The website asks the borrower 15 basic questions about their mortgage including the identity of their servicer. The GSEs launched similar initiatives a few weeks ago. The "Making Home Affordable" effort aims to modify or refinance up to 9 million GSE borrowers who are either underwater on their loans or have little in the way of refi options.

Automated compliance vendor Wolters Kluwer Financial Services notes that substantial regulatory changes have already been made, but lawmakers are in the process of debating additional legislation that would help protect consumers even more aggressively. Wolters Kluwer's compliance experts agree that development alone has already changed the mood within the financial services industry. "Regulators are feeling much more empowered than they were during the previous administration," said Edward Kramer, executive vice president for Regulatory Programs at Wolters Kluwer Financial Services. "More stringent regulatory exams, a rising number of enforcement actions and the growing number of financial institution closings during the first quarter of this year are evidence of that." Mr. Kramer said he believes the mortgage reform bill Congress debated last week could be the beginning of major financial services regulatory reform. The bill would fundamentally change the mortgage lending market, placing tighter restrictions on nonprime mortgage lending and lender compensation. Perhaps more importantly, it would require lenders establish what the bill calls a "duty of care" in proving borrowers could repay a loan or that refinancing gave them a net tangible benefit. "The proposed mortgage reform bill combined with numerous regulatory changes already scheduled to take effect this year could likely put financial institutions in a significant crunch," added Amy Downey, senior regulatory consultant at Wolters Kluwer Financial Services. "These changes are very different from those of previous years that required a simple update to a document or disclosure. Instead, they will require institutions to change the way they do business. Many institutions are just starting to figure this out and scrambling to adapt."

VantageScore, the credit scoring algorithm developed by the three major credit repositories, has been integrated in Standard & Poor's Rating Services' Levels 6.6 mortgage analytical model. Levels analyzes a loan, or a pool of loans, and assigns a risk grade; it also determines foreclosure frequency, loss severity and credit enhancements required for securitization. A spokesman for VantageScore Solutions, the Stamford, Conn.-based company that holds the intellectual property rights to the algorithm, said that with S&P's approval, mortgage loans that were scored using VantageScore can now be included in pools analyzed by Levels. S&P managing director David Goldstein said VantageScore would provide banks greater flexibility by allowing Levels to be used as a risk management tool to monitor their mortgage loan portfolio. Previously, Fitch Ratings incorporated VantageScore into ResiLogic 2.1, its quantitative model that provides credit risk analysis at the individual loan and pool level for residential mortgage loans.

Retreat Capital Management, Inc., a third-party arbitration services company in Lake Forest, Calif., is collaborating with Ellie Mae to make its mortgage loan modification services available to more than 120,000 mortgage professionals using the Encompass Mortgage Management Solution. Users may either directly upload borrower information through their Encompass systems, or fax the information to RCM. Retreat Capital uses an advanced rules-based loss mitigation technology platform that interfaces with the lender's servicing system. Once a mortgage is submitted, the technology matches that loan against all available loss mitigation options to determine the most suitable solution. At that point, one of the company's negotiation specialists contacts the borrower to present the available options. Once a resolution is reached, Retreat Capital handles all of the required paperwork and closing activities. "In this market, lenders are in dire need of loss mitigation and foreclosure prevention services, but unfortunately, there's such an influx of activity that they don't always have the time to develop a workable solution on their own," said Arvin Wijay, CEO of Retreat Capital Management.

To improve visibility into the hidden risk of many of the mortgage assets currently plaguing the financial system and capital markets, TransUnion has developed a new solution called TransUnion Consumer Risk Indicators. This solution, developed in cooperation with First American CoreLogic, a member of The First American Corporation family of companies, makes available previously missing information for mortgage secondary market risk analysis and modeling. The TransUnion Consumer Risk Indicators for RMBS (residential mortgage-backed securities) and whole loans bring current and historical loan-level consumer credit information to the mortgage industry for risk analysis. This includes hard-to-find information such as complete adjustable-rate mortgage exposure (beyond the loan in question) and the consumer's capacity to pay. This data is already proven to predict risk and consumer behavior for numerous lending products such as mortgages, auto loans and credit cards, but has previously been unavailable for mortgage-backed securities. The TransUnion Consumer Risk Indicators for RMBS incorporate proprietary matching algorithms jointly developed between First American CoreLogic and TransUnion. These algorithms link individual loans within non-agency mortgage-backed securities to the consumer credit information of the specific borrowers of those loans.

At a time when loan servicers are being inundated with questions on borrower loan status, loan modifications and other customer service issues, ISGN Corp., a global mortgage solutions company, has released its Customer Service Portal System that provides borrowers, lenders, investors and attorneys with self-service 24/7 access to active and inactive loan data. The portal includes data such as tax and insurance information, escrow analyses and year-end, current and historical loan data, regardless of the servicing system used. The Customer Service Portal can integrate into any loan servicing system platform, and can be private labeled for any lender or servicer. The system utilizes secure Internet technology to ensure data safety and confidentiality, and automatically collects and displays updates of borrower information, directly from the company's servicing application.

The key to successful loan modifications is a more robust data exchange and feedback between all parties involved before and after the modification, the president of Consumer Credit Counseling Service of Atlanta said during a foreclosure panel at the SourceMedia Mortgage Servicing Conference in Dallas. Suzanne Boas sees a developing trend in the fact that more and more servicers are now interested in consistent data feedback between counseling agencies and servicers, a step that helps loss mitigators ensure data transparency for all parties including investors. "We need more information on how the loan is performing after the modification," she said, adding industry interest to that end is growing. A more robust data exchange between foreclosure counselors like CCCS who are directly involved in achieving a loan modification agreement and servicers has proven to benefit borrowers as much as servicer efficiency in loss mitigation, she said. Following that path CCCS is expanding its Early Resolution Counseling Portal platform it has pilot tested in partnership with Bank of America and Wells Fargo. Another eight counseling agencies are joining CCCS into the program, which helps reduce processing and approval time for workouts on BoA and Wells Fargo loans. After counseling is completed the portal (created by Computer Sciences Corp.) analyzes the data servicers have included in the portal's database for counselor's review. It screens specific lender and investor requirements, so by the time a counseling session ends the borrower is presented with accurate workout options. If an agreement is reached it is immediately sent to the servicer for a quick decision.

LenderLive Network Inc., a Denver-based company that provides business process outsourcing and technology, said it has launched the first large-scale Home Affordable Modification Program campaign with one of the nation's top four servicers. It did not identify the servicer it was working with. HMP is part of the recently passed Making Home Affordable program, which will allow up to nine million Americans to refinance or modify their home loans. With this campaign, LenderLive plans to manage all of the inbound and outgoing documents required under HMP, including certain fulfillment processes. "At launch, we anticipate processing nearly 2,000 transactions per day," said Rick Seehausen, chief executive of LenderLive Network. The company has another five servicers in the queue for which they are preparing to initiate services.

Fannie Mae said its refinancing volume totaled $77 billion in March, up from $41 billion in the previous month, as borrowers took advantage of lower mortgage rates and a new flexible refinancing program. The mortgage giant it has not seen this level of activity since refinancing boom of 2003. "We anticipate that volumes will increase even more as millions of additional homeowners become eligible to refinance" under the Home Affordable Refinance initiative, according to Fannie executive vice president Tom Lund. Under that initiative, Fannie and Freddie Mac are expected to use flexible underwriting to refinance mortgages they already own or guarantee. Borrowers with loan-to-value ratios between 80% and 105% can refinance at current market rates under this initiative. Mortgage insurance requirements have been waived on those refinancing transactions. Existing insurance policies will be transferred to the new loan, however. Lenders and brokers can use Fannie's Desktop Underwriter to process those refinancing applications.

RealtyTrac, Irvine, Calif., is launching a new service called RealtyTrac Renter Alert, which gives tenants advance notice when the property they are renting enters into default or is about to be foreclosed by a lender.Over 30% of homes where the mortgagor has defaulted or the property has gone into foreclosure are not owned by the occupant. Thus, hundreds of thousands of renters are at risk of being evicted, even though many have never missed a rent payment. The new monitoring service sends e-mail alerts to subscribers warning them immediately of any foreclosure activity on a specific property.

Docu Prep Inc. and Xerox Mortgage Services have integrated their joint services to enable lenders to incrementally implement full electronic processes. Docu Prep's EESS (short for Entire Electronic Signature Solution) provides e-disclosure, e-signature, e-modifications, e-closing, and e-vault services. This technology combines with the BlitzDocs collaborative network allowing lenders to enter the electronic world where they want to and gradually expand out to doing full e-closings. The service can be used for something as simple as allowing the borrower to e-sign a disclosure or it can allow the lender to open the electronic signing room as 'view only' to closing agents or attorneys, and makes a seamless transfer to the e-vaulting services, including MERS.

Integrated Asset Services LLC, a Denver-based default management and residential collateral valuation services provider, has rolled out a new product, called the "Conditioned Valuation Model." The company describes a CVM as a cost-effective tool that allows the integration of automated property analytics with human observation, adding that it falls out on the continuum between an automated valuation model and a broker price opinion. A CVM delivers a real-time, 360-degree view of the condition of the property, the neighborhood, the condition-adjusted value and market price trends. "Traditionally, the industry has had the choice of a more expensive human-based solution or faster and riskier automated solutions. But the current mortgage industry requires these two valuation approaches interact intelligently and at the right price point," said Dave McCarthy, chief executive of IAS. A CVM costs half the price of a standard BPO. The executive said CVM was designed to help avoid AVM failure to disclose supporting data and valuation methodologies that result in questionable property valuations. The CVM uses a valuation formula that integrates property data from IntelliReal, IAS' technology partner, to provide real estate intelligence, analysis, current neighborhood sales data and active listings. The data is then combined with a hands-on inspection performed by a third-party property inspection firm, including photos on the subject property and its neighborhood condition, occupancy status, and conditions that impact value.

The Mortgage Bankers Association on Monday laid off about 16% of its workforce - about 20 full-timers - including four of its vice presidents. A spokeswoman for the trade group said the layoffs "were across the board" affecting all of its departments, including communications, government, marketing and research. Since last year MBA has lost about 30% of its staff. After the cutbacks the organization will employ about 110. Recently, mortgage technology vendors said MBA would eliminate its annual technology trade show to save money, but the spokeswoman shot down such talk in part. It is unlikely the MBA will hold a standalone technology show, but rather fold technology into its other shows or do smaller regional technology shows. Its membership ranks have been hurt by the worst housing downturn since the Great Depression, resulting in hundreds of non-banks and depositories closing their doors over the past 18 months. The trade group has been criticized by members and past employees for two large, somewhat recent blunders: building a new $100 million headquarters in Washington and then struggling to lease out its empty floors. It also merged with a subprime lending trade group, most of whose lending members have failed. Discussing the office building, one former MBA executive said, "They basically traded paying the rent for bodies." The executive, requesting anonymity, said the staff cuts "will impact a lot of long-term projects they have."

The price gap between homes that sell as REO and the rest of the market is widening, according to a new study by Lender Processing Services. Prior to 2007 the difference in prices was slim, said LPS, a mortgage software company based in Jacksonville, Fla. Using a home price index that it developed, LPS conducted a study of changes in regional home prices between 2007 and 2008 in the nation's top housing markets. "In general, markets that experienced sharp drops in home prices in 2008 also saw deeper REO discounts," said LPS senior vice president Nima Nattagh. The largest drop in prices of REO sales were found in Riverside County, Calif. In 2008 home prices fell 28% there compared to 2007. However, when REO sales are factored in, prices fell by 34%. Home prices declined by 29% during 2008 in Phoenix where analysts cite significant overbuilding. When REO sales were excluded from the analysis, though, the price decline was less severe at 19% year over year. The gap between home prices with and without REO sales was smallest in Seattle, New York and Cambridge, Mass. While the Western states and Michigan and Florida saw double-digit declines in home prices, other regions have fared much better. But further deterioration in the housing market will most likely deepen the REO discount levels in these markets, LPS said.

The Treasury Department has explained how to use a new website that allows homeowners to learn about Obama administration's new housing plan and whether they can qualify for a loan modification.The new MakingHomeAffordable.gov website has a calculator that allows homeowners to estimate how they could benefit from a modification. "Be sure to check out the calculator that allows homeowners to estimate the reduction to their monthly mortgage that they might get under the plan," a White House blog says. Meanwhile, agency officials are working on a net present value (NPV) test that servicers will use to determine if a loan should be modified. They plan to roll out a standard NPV model soon that provides some flexibility for servicers. For example, a servicer with a low re-default rate would not have to use the national rate.

SigniaDocs and World Wide Notary have integrated their platforms to support e-signatures and e-notarizations for any mortgage document or document set. The integration of data, from the loan origination systems through MERS registration, aims to eliminate errors that otherwise might result from fragmented paper-based systems. The resulting blend of capabilities allows lenders essentially to avoid printing mortgage documents requiring signatures by borrowers, so mortgage transactions can remain electronic from start to finish. At the MBA Technology Conference in Las Vegas, SigniaDocs said that by using SigniaDocs' eVault, all documents that are traditionally "papered out" and reviewed during the closing process are now available in advance of closing. Borrowers can review and click-to-sign the majority of documents at their leisure and then the few that need to be e-notarized or witnessed by a notary are passed to World Wide Notary's DigaSign system to complete the documents through this partnership.

Kroll Factual Data and MIAC Analytics formed an alliance at the MBA Technology Conference in Las Vegas to provide whole loan collateral risk assessment to mortgage investors and risk managers. The alliance provides real-time risk metrics to help MIAC's clients measure fundamental risks, said Paul Van Valkenburg, principal at MIAC. He said it also provides customers with current loan value and borrower credit information that allows them to manage portfolio risk accurately and in a timely manner. Specifically, the alliance can deliver information within hours that once took days or weeks, Mr. Van Valkenburg said. Kroll Factual Data assesses consumer data to help clients evaluate loan characteristics and transfer risk. MIAC Analytics' software products assist with deriving loan loss reserve calculations, pricing and valuation of mortgage-based assets and other-than-temporary impairment for securities.

Lenders delivering loans to the Federal Housing Administration can now manage the process online through Xerox Corp.'s BlitzDocs electronic collaboration tool. A big problem for lenders that are paperless or want to become paperless is that FHA has 20% to 40% market share and they don't have e-mortgage standards. So, at the MBA Technology Conference in Las Vegas, BlitzDocs launched an FHA connector. BlitzDocs helps lenders and investors reduce document-related costs by capturing and managing image-based loan documents. There is now a connector in BlitzDocs to FHA that will allow lenders to either go or remain paperless when dealing with FHA. BlitzDocs will do the conversion required to deliver an acceptable loan to FHA.