Practice and client management

Zillow Group shares were poised to fall to a six-week low after its results and updated forecasts suggested its entire "portfolio is faltering" at a critical time for the company looking to pivot its business, analysts said.

Discover Bank is approaching $1 billion in home equity-related receivables, a milestone for the six-year-old home-loan division that aims to rework the lending process for both its customers and loan officers.

Before signing a home purchase contract, the vast majority of potential homebuyers already selected their mortgage lender in order to compete with investors, a Fannie Mae survey found.

Mortgage servicer customer satisfaction levels are among the lowest of any industry as more companies prioritize cost-cutting, regulation and default management over their borrowers, according to J.D. Power.

The Delaware company, best known for issuing prepaid cards, has ramped up commercial real estate securitizations. The shift promises to deliver big fees, but it could also cause headaches if defaults spike.

Removing Federal Housing Administration-insured mortgages with natural-disaster forbearance from the agency's delinquency tracking database would give investors a less-distorted view of loan performance, according to the Community Home Lenders Association.

Altisource Portfolio Solutions cut its previous-quarter net loss by 49% in its most recent fiscal period, when property maintenance revenue and new Hubzu real estate auction site inventory increased.

Investments in proprietary front-end software to mark next phase of mortgage initiative.

Mandate for loan officers is to be able to inform on customers' specific financial needs in areas that extend well beyond the home loan.

Amazon's reputation is built on customer fulfillment and technology innovation, but are those enough to guarantee success in the mortgage business?

Homebuilders that team with mortgage lenders get higher levels of borrower satisfaction with the finance process, according to a loanDepot study. This comes as more consumers are evaluating financing options first, highlighting an opportunity to reach them earlier on.

Real value comes from the wholesaler using a hands-on approach to ensure that a mortgage broker's customers are treated to the best experience for the life of the loan.

As Amazon looms over the mortgage industry, expert views differ on the retail monolith claiming its stake in the sector.

Ally wants to increase productivity and improve the use of analytics to build on customer relationships.

A Western Union survey claims consumers are unable to tell the difference between humans and interactive voice response or artificial intelligence when needing customer or payment assistance, but their responses may say otherwise.

Calls for getting more women into leadership positions, and strategies for achieving that, dominated the LEAD conference in New York.

While regulation and nonbank competition are spooking some banks, others believe low funding costs and the right relationships can help them succeed.

Americans continued to take on debt in the first quarter, though new mortgage borrowing slowed to the weakest level since late 2014, according to a Federal Reserve Bank of New York report.

The Consumer Financial Protection Bureau received over a quarter-million complaints in 2018, according to analysis by an advocacy group that urged the agency to maintain public access to its database.

Zillow's mortgage division experienced better customer demand in the first quarter than it expected, but its revenue was outweighed by expenses that led to a pretax loss of $9.6 million.