Practice and client management

Investments in technology and emphasis on user experience contributed to an increase in the average satisfaction score for mortgage servicers, according to J.D. Power. Yet only a fifth of customers use mobile platforms.

To keep winning business in an increasingly competitive loan channel, United Wholesale Mortgage is giving brokers more control of the borrower relationships that persist even after loans close.

Level One Bank in Farmington, Mich., has hired a team of mortgage bankers from MB Financial, which previously announced it was shutting down this business line.

Banks could shed as much as 20 million square feet of office space over the next five years as they shift many functions to high-tech operations centers in markets with cheaper rents.

The deal is designed to improve capital ratios and reduce risk at the Seattle company.

The Consumer Financial Protection Bureau has dropped its investigation into allegations that Zillow Group Inc. violated Section 8 of the Real Estate Settlement Procedures Act.

Since the bottom of the housing market in 2012, home prices have increased 75% but wages have only increased 13%.

Here's a look at the 12 housing markets where mortgage lenders have to compete the most for borrowers' business.

Ruoff Financial will make its first push into banking with the purchase of SBB Bancshares.

Century Communities has acquired the 50% of regional builder Wade Jurney Homes it didn't already own to boost its mortgage and title operations and reach more first-time homebuyers.

The Seattle company is firing 127 people, or a tenth of its mortgage staff, after enduring months of slow activity.

Robert Broeksmit has a tough act to follow succeeding David Stevens, the CEO revered for navigating the Mortgage Bankers Association through one of its most tumultuous eras on record. But in doing so, Broeksmit has a distinct advantage over many of his predecessors: inheriting an organization on the upswing.

While all cities show signs of healthy mortgage competition nationwide, some areas have higher concentrations of lender activity but also face varying degrees of competitiveness based on loan type, according to LendingTree.

Remax Holdings is focused on "what it does best" with its Motto Mortgage business and in facing off against Zillow's new home buying and selling initiative, a company executive said.

Sonoma County supervisors have signed off on a wide-ranging suite of policy changes intended to encourage construction of more new homes seven months after nearly 5,300 residences were lost here in last year's devastating wildfires.

As the American population migrates to the suburbs and midsize cities, mortgage lenders and real estate professionals must re-examine their customer relationship management and lead generation strategies to better serve potential borrowers.

Costs rose at the global bank, profit in North America fell 16% and questions are mounting for new CEO John Flint ahead of the release of his strategic plan.

Canada's big banks don't seem keen to follow Toronto-Dominion Bank's lead on mortgage hikes – at least not all the way.

The group says Mulvaney, who also runs OMB, was not totally forthcoming with the Senate Budget Committee about the foreclosure of a property he owns in South Carolina.

Mortgage and title insurance companies licensed in New York need to file disaster response plans this year in line with increased state attention to business continuity planning.