Training

The mortgage industry typically takes a conservative approach to employees promoting their personal brands. But it's time for lenders to take a lesson from the presidential hopefuls who have gained an upper hand by playing up their individual brands.

Lenders said the delay in implementing the combined loan and closing disclosures is giving them valuable added time to train their staff, according to a DocuTech survey.

For servicers seeking to differentiate themselves with mortgage investors, the ability to quickly resolve a delinquent loan has taken a backseat to demonstrating a strict adherence to the swath of new compliance requirements that have transformed the industry.

Lenders thrive with clear communication from the top executive and an operations team offered ample support.

Upgrading communications technology is imperative, but only one way, for mortgage servicers to prepare for an onslaught of consumers accustomed to high-touch, individualized attention.

Loan officer Eric Rotner's first boss made him understand the entire origination process, which has given him an edge against his competition.

To avoid alienating a consumer base increasingly expecting digital options, lenders must take the plunge and update old loan origination systems that cannot accommodate today's technology demands.

Companies that emphasize a diverse and inclusive workforce not only create a better work environment for employees, they also perform better financially. Here are eight ways that mortgage companies can establish and maintain a priority on diversity.

Mortgage professionals brave enough to bring mortgage fraud to light deserve the same level of protections as workers in other businesses, rather than be subjected to a patchwork of laws designed for other industries.

The latest estimates of nonbank mortgage lender employment mark the largest number of workers since November 2013, and the biggest monthly hiring gain in six months.