Training

As marketing services agreements increasingly fall out of favor, a more level playing field may emerge where loan officers must aggressively compete on their skill and service to win referral business.

The mortgage industry typically takes a conservative approach to employees promoting their personal brands. But it's time for lenders to take a lesson from the presidential hopefuls who have gained an upper hand by playing up their individual brands.

Lenders said the delay in implementing the combined loan and closing disclosures is giving them valuable added time to train their staff, according to a DocuTech survey.

For servicers seeking to differentiate themselves with mortgage investors, the ability to quickly resolve a delinquent loan has taken a backseat to demonstrating a strict adherence to the swath of new compliance requirements that have transformed the industry.

Lenders thrive with clear communication from the top executive and an operations team offered ample support.

Upgrading communications technology is imperative, but only one way, for mortgage servicers to prepare for an onslaught of consumers accustomed to high-touch, individualized attention.

Loan officer Eric Rotner's first boss made him understand the entire origination process, which has given him an edge against his competition.

To avoid alienating a consumer base increasingly expecting digital options, lenders must take the plunge and update old loan origination systems that cannot accommodate today's technology demands.

Companies that emphasize a diverse and inclusive workforce not only create a better work environment for employees, they also perform better financially. Here are eight ways that mortgage companies can establish and maintain a priority on diversity.

Mortgage professionals brave enough to bring mortgage fraud to light deserve the same level of protections as workers in other businesses, rather than be subjected to a patchwork of laws designed for other industries.

The latest estimates of nonbank mortgage lender employment mark the largest number of workers since November 2013, and the biggest monthly hiring gain in six months.

Many lenders may not have been ready for the CFPB's new mortgage disclosure rule if it took effect on Aug. 1 as planned. Now a slip-up by the agency itself has given lenders a two-month reprieve.

One mortgage executive says there is a continuing need for lenders, real estate agents, consumer groups and government to educate consumers to their options when it comes to financing a home.

Union Mortgage Group's Irina Hines has faced her share of unique loan scenarios, but says dealing with the stresses of the job are worth it when clients are happy.

Learn how the some of the industry's most successful loan originators get it done with these tricks of the trade from the 2015 Top Producers rankings' top 12 loan officers of the Midwest.

Resigned to the fact that purchase volume is unlikely to make up for any decline in refinancing, Stonegate Mortgage is focused on improving efficiency to increase loan profits over trying to grow loan volume.

Millennial-age workers for the first time outnumbered their Gen-X peers. But the average loan officer is 54 years old, and industry groups are taking steps to help expand outreach to the next generation of mortgage professionals.

Loan officers still rule the roost at most mortgage origination shops, but processors may finally be starting to get their due.

Mortgage professional hiring and new job appointments for the week ending May 29.

The lesbian, gay, bisexual and transgender community overwhelmingly views homeownership as a strong investment, although worries of housing discrimination persist, according to a new study.