For servicers seeking to differentiate themselves with mortgage investors, the ability to quickly resolve a delinquent loan has taken a backseat to demonstrating a strict adherence to the swath of new compliance requirements that have transformed the industry.

Establishing strong compliance and audit programs "can be a real differentiator out there in the market and can help the strong servicer actually save money," said Scott Samlin, a partner with the law firm of Alston & Bird, at an industry conference earlier this year.

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