Training

Mandate for loan officers is to be able to inform on customers' specific financial needs in areas that extend well beyond the home loan.

More than 70% of women mortgage professionals have experienced sexual harassment in the workplace, but these incidents go drastically underreported, according to a recent Mortgage Bankers Association survey.

Before joining NMN, our new reporter Elina Tarkazikis was a real estate agent. From endless fees to the benefits of working on a team, she explains why many things agents should know entering the business also apply to mortgage loan officers.

From better understanding consumer priorities to expertly managing career advancement, here's a look at key success strategies that female financial services executives shared at the Most Powerful Women in Banking LEAD Conference.

American Financial Network has agreed to pay $5,000 to an unnamed person of Hispanic origin to settle a Fair Housing Act claim.

Robotics and other forms of intelligent automation is already helping lenders and servicers increase capacity and redeploy staff to more customer-centric tasks.

Robotic process automation makes cumbersome loan manufacturing tasks more efficient and consistent, providing lenders and servicers with an opportunity to focus employees on activities that enhance the customer experience and increase capacity.

Churchill Mortgage is providing its loan officers with third-party technologies they can share with consumers to help would-be borrowers shop for homes and manage their budget.

Attracting millennials and preparing for the rising rate environment are issues on the minds of mortgage executives where staffing is concerned.

Phyllis Caldwell has put a priority on ensuring the company's board and workforce look more like the borrowers whose mortgages it services.