Training

To boost its presence in affordable housing, Synovus Bank is devoting considerable resources to training its loan officers.

Mandate for loan officers is to be able to inform on customers' specific financial needs in areas that extend well beyond the home loan.

More than 70% of women mortgage professionals have experienced sexual harassment in the workplace, but these incidents go drastically underreported, according to a recent Mortgage Bankers Association survey.

Before joining NMN, our new reporter Elina Tarkazikis was a real estate agent. From endless fees to the benefits of working on a team, she explains why many things agents should know entering the business also apply to mortgage loan officers.

From better understanding consumer priorities to expertly managing career advancement, here's a look at key success strategies that female financial services executives shared at the Most Powerful Women in Banking LEAD Conference.

American Financial Network has agreed to pay $5,000 to an unnamed person of Hispanic origin to settle a Fair Housing Act claim.

Robotics and other forms of intelligent automation is already helping lenders and servicers increase capacity and redeploy staff to more customer-centric tasks.

Robotic process automation makes cumbersome loan manufacturing tasks more efficient and consistent, providing lenders and servicers with an opportunity to focus employees on activities that enhance the customer experience and increase capacity.

Churchill Mortgage is providing its loan officers with third-party technologies they can share with consumers to help would-be borrowers shop for homes and manage their budget.

Attracting millennials and preparing for the rising rate environment are issues on the minds of mortgage executives where staffing is concerned.

Phyllis Caldwell has put a priority on ensuring the company's board and workforce look more like the borrowers whose mortgages it services.

The refinance share of mortgage activity decreased to 46.9% of total applications, its lowest level since June 2009, from 47.9% the previous week.

Despite claims that digitizing the mortgage process will require less human capital, consumer desires for people on the other end of the phone or computer will keep mortgage loan officers in demand for the foreseeable future.

Some single-family lenders are ideally trying to move purchase loans from application to funding within 21 days at a time when average timeline is twice as long. Here's why.

Some of the most popular contributors to National Mortgage News' Voices community weigh in on what they see coming in the next year for origination, servicing, technology and regulation.

The rise of digital mortgages and increasing lender consolidation are just two reasons mortgage brokers should make the transition to mortgage banking sooner rather than later.

Lenders have the most consumer-facing role in the mortgage industry. By adopting three cultural adjustments, they can introduce more diversity into the workforce and create sustainable businesses and stronger communities.

After nearly eight years of record-low mortgage rates and booming refinance volume, many signs indicate the run is winding down. Here's a look at 10 steps lenders should take now to stay profitable when rates rise and purchase loans drive the market.

The Internal Revenue Service's indefinite delay of a deadline for a new authentication procedure has headed off concerns about potential interruptions in mortgage production.

Lenders and servicers haven't faced the same scrutiny over data security as their peers in retail and other financial services sectors. But mortgage companies must remain vigilant, as the extensive data they collect can expose consumers to identity theft if it got in the wrong hands.