Training

The greatest responsibility lenders and servicers have to homeowners is making sure property tax payment is accurate and on-time.

"Graceful" may not be the first word that comes to mind when thinking about last year's "Know Before You Owe" disclosure implementation, but one Texas loan officer has a different perspective.

It's time to move past the fear that digital mortgages will make loan officers obsolete.

Servicers got what they asked for when the Consumer Financial Protection Bureau limited the specificity of certain requirements in its final servicing rule. Now they may regret it.

Mortgage portfolio retention strategies typically focus on proactively approaching borrowers who can benefit from refinancing. But companies are increasingly using enhanced analytics to further segment their customer base and identify borrowers on the cusp of buying a new home.

Starkey Mortgage's Eric Glick prides himself on the dedication he brings to educating borrowers about a broad spectrum of topics. His approach starts by making sure he stays current on the latest industry trends. Here's how.

Mortgage lenders can expand their businesses by catering to borrowers who aren't proficient in English, but doing so requires strategic recruiting and hiring and compliance with federal and state regulations.

The promise of digital verification, beyond process improvements and time savings for lenders, is the ability to help both consumer and lender drive to the right outcome more quickly, with greater transparency and predictability along the way.

Intensive year-long program features program managers as coaches, business segment rotations and even group hugs.

The deadline has arrived for mandatory submissions to the Federal Housing Administration's Electronic Appraisal Delivery portal, but as many as one-third of lenders that originate FHA-insured mortgages have yet to use the new system.