Editorial Research

The industry would benefit from a measured approach that eventually builds in-house expertise without overreliance on vendors, experts said.

Leadership across all financial services was more likely to see a significant skills gap in today's workforce compared to the mortgage industry, according to Arizent's research.

While the rise of artificial intelligence in home lending brings about "fascination" over its capabilities for some, others claim it's a technology people might use "to mask their incompetence."

While many working in home lending are looking to artificial intelligence for future efficiency and automation, job loss is also a concern among a majority of respondents in a new Arizent survey.

The industry is embracing growth by hiring and implementing artificial intelligence tools in the face of significant headwinds.

Meaningful progress on DEI initiatives has a real effect on the workforce. We examine the dynamics that drive this conclusion and what it means for companies.

Hint: It requires balancing technology with the appropriate degree of personalization and human interaction.

As home lending sees some of the lowest volumes in decades, the mortgage industry seeks to tap into emerging trends and ideas that will draw in future waves of clients.

Financial services firms are focusing on essential risk-related priorities, but must not lose sight of the importance of innovative technologies that drive business forward.

As challenges will persist in the year ahead, the industry still plans on development, growth and new technology

Exclusive Arizent research found that more than 95% of employees think they have something to learn from people who are different from them. But only 66% think that diverse companies make better decisions. We explore the disconnect.

As interest rates rise, pressure to deliver a better customer experience is becoming more intense

The path to artificial intelligence implementation can be costly and arduous. Are financial leaders reaping the benefits?

Until employers rethink their policies and benefits, the challenges of the Great Resignation on businesses and employee well-being will persist.

Technology moves at a breakneck pace that threatens to leave flat-footed organizations in the dust. But industry leaders are leveraging the bleeding edge to get ahead of the pack and never look back. 

Changing consumer expectations, new workplace realities and increasing demand for third-party access to data are pushing companies to re-invent cybersecurity's role for the future.

The second year of the pandemic unleashed unprecedented exogenous challenges for financial companies heading into 2022. What core trends will shape the industry moving forward?

Despite BLM, #MeToo and other movements for equality and justice, employers don't understand enough about the impact of neglecting DEI on company health.

Digital technologies are transforming the delivery of financial services and reshaping consumer expectations. At the heart of change is the speed of money movement, which now represents the future — success for those who deliver, challenges for those who don't.

Employers and employees don't agree on what a return-to-normal looks like in a post-COVID world. But to move forward with success, they must see eye-to-eye.