Hint: It requires balancing technology with the appropriate degree of personalization and human interaction.

The share of companies experimenting with artificial intelligence has increased, but full deployment is another matter, a Fannie Mae survey found.

Lenders could gain efficiencies from advances in artificial intelligence as the related development of alternative data potentially opens up the market to more borrowers, but hurdles exist.

Banks need to — and can — take steps to manage the phenomenon, first defined by a Japanese academic in the 1970s, where artificial intelligence looks, feels or sounds human and gives customers a creepy feeling, experts say.

Kareem Saleh, CEO of "fairness-as-a-service" company FairPlay AI, walks us through key steps that must be taken to ensure automated decisioning models stay on track.

The Consumer Financial Protection Bureau issued guidance on the use of artificial intelligence in credit underwriting, saying that creditors are relying too heavily on a CFPB checklist and sample forms when they should provide specificity to explain why a consumer is denied credit.

The FBI, NSA and CISA highlighted the emerging dangers of AI-powered deepfakes in phishing campaigns and cataloged protections companies can deploy.

A home insurer that the industry services provider owns has exposure to the Vesttoo platform, an AI-driven cap markets fintech facing claims of falsified collateral.

The ledger technology can make artificial intelligence systems more transparent, some industry stakeholders say.