Google, Oliver Wyman and Corridor Platforms offer bankers a safe space where they can experiment with using generative artificial intelligence for customer interactions.

The Rhode Island-based bank plans to use artificial intelligence to boost efficiency and improve customer service. "Everything is fair game," said CEO Bruce Van Saun.

The new set of definitions will give mortgage companies clarity in speaking about technology that is becoming a core part of how their day-to-day work

Several large banks are deploying agentic AI. There's a big difference between managing people and managing AI agents.

Deepfakes and phishing attacks are just some of the ways criminals are harnessing AI to scam homebuyers, say security experts.

Onity Group's Jack Cavanagh describes how data science has changed processes in the mortgage industry and what type of misconceptions still exist about AI.

The former fintech lead at the FHFA will work to "disrupt" current technology offerings for mortgage lenders.

Legacy core systems and the high cost of hiring people with artificial intelligence skills are among the factors getting in the way of big AI payoffs, experts say.

Starting with the client for life concept, executives from Rocket and CMG Financial described what is happening at their nonbanks to achieve future success.

Sean Grzebin discusses his plans to leverage JPMorgan Chase's massive consumer audience to pick up mortgage market share.

One of the tools introduced is a voicebot, dubbed Mia, which helps with consumer retention by making calls to check on clients for UWM broker partners.

New research found limitations in current appraisal tools and methods contributing to inconsistencies that may result in incorrect property valuations.

Bad actors use generative AI to create automated threats that are more sophisticated than earlier generations of malicious bots, and they are going after banks' APIs.

The potential impact of agentic AI on the mortgage industry's future lies in its ability to give human employees "superpowers," technology leaders say.

Compliance concerns prevent some lenders from moving toward development of an AI plan or policy, but hesitancy may turn out to be a poor business strategy.

While artificial intelligence can quickly analyze and compare products for consumers, social media and other online tools still serve to educate them.

Digital Insurance spoke with Jonathan Collura, president and CEO of Specialty Risk RE, about how reinsurers could stabilize the home insurance market in areas affected by natural disasters.

A joint venture between the military-focused Palantir and investment conglomerate TWG will sell cybersecurity protection to financial institutions that are wary about the safety of artificial intelligence.

The megalender revealed it employed 14,200 team members at the year's end.