Digital mortgages

Our second monthly survey found a smooth transition to remote work and digital customer access channels — but technology issues still arose. The pandemic has highlighted the importance of having a strong digital presence across all retail sectors, including financial services.

Previously, mortgage firms concentrated on borrower-facing systems at the expense of internal experience.

The other parts of the Day 1 Certainty program regarding income and asset verifications remain in effect.

Guild Mortgage's presence in Washington state, the epicenter of the first U.S. outbreak, gave it an early glimpse of the obstacles ahead.

Almost 10 years after it became the business world's biggest buzzword, cloud technology is everywhere, but few mortgage companies have fully capitalized on its efficiency and flexibility advantages.

As lenders scale up on their remote capabilities in response to the pandemic, the software companies that service them see exponential growth.

The conditions the pandemic created could be the driver of e-mortgage adoption that has been long in coming.

To keep up with demand during the coronavirus pandemic, the mortgage industry must push other initiatives to the side in favor of ramping up the use of tech tools, according to Planet Home Lending.