Digital mortgages

The race to optimize mobile capabilities for consumers is far outstripping efforts to improve the back-office experience. That imbalance carries substantial risks.

Digitizing the lending experience can go a long way toward boosting mortgage applications even as interest rates continue to fluctuate.

To boost its presence in affordable housing, Synovus Bank is devoting considerable resources to training its loan officers.

Refinances jumped in July in response to a considerable mortgage rate decline from the month prior as homeowners set to lock in lower costs, according to Ellie Mae.

Mortgage companies will be charged fees to upgrade an Internal Revenue Service system they use, but will benefit from the improvement as well.

Capacity, formerly Jane.ai, originally designed its chatbot to answer consumers' questions, but when employees started using it, that gave the startup an idea for a new business line.

Freddie Mac is automating a manual form submission process used to correct post-settlement and real estate owned data, and adding policy changes aimed at accommodating electronic signatures on loss mitigation documents.

The Mortgage Industry Standards Maintenance Organization is working with stakeholders to come up with a common means of handling new tax transcript authorization requirements in the Taxpayers First Act.

Better.com has added new capital to support its growth and, in a separate deal, New Residential has agreed to use some its funds to buy property management firm DGG RE Investments.

The pursuit of a more digital mortgage business always involves a balancing act between the drive for automation and the preference or need many consumers may have for some kind of personal touch.