Editorial Research

Intermediary automation has increased the immediate availability of product, pricing and eligibility information to both sides of the mortgage business.

Elimination of the mundane and the elevation of specialized experts able to train AI are among the changes the mortgage industry may see, its leaders say.

Mortgage industry leaders say technology, whether in training or implementation, isn't effective without consistent, thoughtful human guidance.

Mortgage companies are looking for ways to open up credit to more borrowers, but insurance-cost spikes have made a difficult situation more challenging.

Technology centered on addressing certain key mortgage priorities stand to attract the greatest attention from venture capitalists and other investors.

Home lending professionals shared their thoughts on vendors, artificial intelligence and the most valuable solutions technology could give them in a new Arizent survey.

The industry would benefit from a measured approach that eventually builds in-house expertise without overreliance on vendors, experts said.

Leadership across all financial services was more likely to see a significant skills gap in today's workforce compared to the mortgage industry, according to Arizent's research.

While the rise of artificial intelligence in home lending brings about "fascination" over its capabilities for some, others claim it's a technology people might use "to mask their incompetence."

While many working in home lending are looking to artificial intelligence for future efficiency and automation, job loss is also a concern among a majority of respondents in a new Arizent survey.

The industry is embracing growth by hiring and implementing artificial intelligence tools in the face of significant headwinds.

Meaningful progress on DEI initiatives has a real effect on the workforce. We examine the dynamics that drive this conclusion and what it means for companies.

Hint: It requires balancing technology with the appropriate degree of personalization and human interaction.

As home lending sees some of the lowest volumes in decades, the mortgage industry seeks to tap into emerging trends and ideas that will draw in future waves of clients.

Financial services firms are focusing on essential risk-related priorities, but must not lose sight of the importance of innovative technologies that drive business forward.

As challenges will persist in the year ahead, the industry still plans on development, growth and new technology