Refi share
In this year's survey of our top producers, we asked respondents for some of the tactics and strategies they employ to build their business.

The responses touch on a range of opportunities and challenges — from where to find borrowers that competitors overlook, to how to adjust strategies when interest rates change course.
Harvard Joint Center

Feed the financing needs of borrowers who plan on staying put

Between a tendency to age in place and the long run of low rates post-crisis, many consumers own a home they're happy with, and aren't interested in a purchase loan or a rate-and-term refi.

But these consumers do need to maintain their houses, and they may need products like home improvement loans to pay for repairs.

"Homes will always need renovations," said Michael Galanti, branch manager at Guaranteed Rate in Paramus, N.J.

Consumer spending on remodeling is expected to increase through 2019, according to projections by Harvard University's Joint Center for Housing Studies.

Work with a bilingual sales force to bring in more loans

Companies that hire bilingual loan officers can reach a broader range of borrowers in certain markets.

"We communicate our message in both English and Spanish via social media, texts, email, the Realtors in our community, and in person," said Stephany Puente, branch manager at Point Mortgage Corp. in La Mesa, Calif. The move has increased attendance at the company's home buying seminars.

While only 4.5% of households in the United States have limited English proficiency, there are high concentrations of them in California, Texas, New York and Florida, according to the Urban Institute's Housing Finance Policy Center. The majority of these households speak Spanish.

The government-sponsored enterprises and their regulator recently launched an online clearinghouse of with resources to assist lenders in serving borrowers with limited English proficiency.
Condo loans

Consider condos

Some mortgage companies avoid originating condominium loans because condo associations have unique risks. That's a valid concern, but it also means there's less competition in this niche.

As a result, carefully underwritten condo loans may be a good way to boost production numbers in a tough market, Baret Kechian, branch manager at loanDepot in Hoboken, N.J., suggests.

"We have gotten almost every condo building in the area approved through our credit policy. So while some banks are having issues lending in certain condos, we have done a thorough review and have built a true edge in our local market," she said.

Condos and co-ops make up 11% of single-family resales and there are higher concentrations of them in New York and Florida, according to the National Association of Realtors.

Fannie Mae and Freddie Mac last year both extended appraisal waivers previously only available for traditional single-family homes to condos with the intent of making financing in this market more accessible.
Mobile barriers

Use a mobile approach to do more in person

A growing number of companies are using digital mortgage technologies to make doing business online without leaving the office easier, but several top producers said they found that using it to travel to more face-to-face meetings instead gave them an edge.

"Over the past two years my time in a physical office space working the typical 9-5 has dropped by over 50%," said Tim Kelly, a senior loan officer at Highlands Residential in Centreville, Va. "The majority of the time I work remotely, whether from home or at a local coffee shop. The ability to meet and communicate with clients digitally has been paramount. My clients and partners love the fact I'm not tethered to a desk anymore and available by more than just emails and phone calls."

While a growing number of consumers are using mobile devices for financial services, there are barriers to using them to complete transactions. Concerns include small screen sizes, data security concerns and a need for guidance, according to a recent survey by Fiserv and The Harris Poll.
Decrease increase
Macro photo of tooth wheel mechanism with DECREASE, INCREASE concept words

Be ready to change gears as rates fluctuate

The effectiveness of any origination strategy must be constantly reassessed as conditions change. Some strategies used to contend with a slow, high-rate market in the past two years, for example, are working less well now that mortgage rates have fallen.

"Last year involved adapting to ever-increasing interest rates and prices, heavy competition on low inventory for buyers, and managing customer expectations through that home buying process. This year is starting off with reduced interest rates, which has driven me to change some of my focus to refinance opportunities and connecting with prior clients that didn't buy after becoming disenchanted with rising rates and prices in 2018," said Brandon Pavlovic, a mortgage loan officer at NFM Lending in Tempe, Ariz.

The average rate for a 30-year mortgage almost reached 5% last year, but recently it has been closer to 4%, according to Freddie Mac.