Taylor, Bean & Whitaker said it is no longer able to offer online payments capabilities nor can it do automated payment deductions for those consumers whose loans it still services. Customers are asked to send a check by mail to the company to the attention of its cashiering department in Ocala, Fla. Since Aug. 4, a statement from TBW said, it has not taken any automated debit payments. For those who have already received notification that the loan was transferred to a new servicer, the statement said customers are to follow the instructions in the transfer notice. The statement also said TBW would "continue functioning in a reduced capacity until all loans have been transitioned to new servicers."
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