Amid a renewed focus on improving customer service and the overall borrowing experience, lenders surveyed by National Mortgage News indicate a strong interest in customer-relationship management software, but remain tepid about electronic signatures.

CRM and process automation software are leading technology priorities for lenders and servicers surveyed by NMN and SourceMedia Research. In addition, both segments of the industry are bullish in terms of their staffing outlooks. More than 300 industry professionals, including C-suite and other senior-level executives at mortgage origination and servicing firms of all sizes, responded to the September 2015 survey.

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