Customer experience

Origination fees vs. origination charges can be one of the most confusing parts of a loan offer. Diving into the difference between the terms and why there is no uniformity in the industry can help borrowers understand the lending process better, writes the CEO of Confer.

This increases the opportunity for the company to keep in touch with its HomeSafe and EquityAvail customers between the loan closing and when it becomes due.

Scams in which a real person’s information is used to create fictitious businesses or individuals have led to $6 billion in credit losses. The Federal Reserve has developed a standard definition for synthetic identity fraud so lenders can distinguish it from traditional identity theft.

While COVID-19 pushed digitization to the forefront of lending, a majority of borrowers still want some degree of human interaction, according to a survey by ICE Mortgage Technology.

There is an emotional and human aspect in all relationships and that holds true for the bond between individuals and brands. The COVID-19 pandemic has brought both the strengths and weaknesses in customer experience under the spotlight. This episode will focus on how connecting with customers and ensuring they have a positive experience with a company is paramount, particularly in a pandemic-driven world. Join our host, Brooke Worden, President of The Rudin Group and guest speaker, Virgil Miller, Chief Operating Officer of Aflac U.S. and President of Aflac Group in a discussion that will highlight how and why Aflac is emphasizing three key aspects of the customer experience in 2020.

In too many places, identity verification and other vetting is still done manually, says Signicat's John Erik Setsaas.