Data and information management

Mortgage servicer customer satisfaction levels are among the lowest of any industry as more companies prioritize cost-cutting, regulation and default management over their borrowers, according to J.D. Power.

The timing of the settlement serves as a warning to other companies of the risks they face in an increasingly data-focused economy.

Equifax Inc. agreed to pay up to $700 million to resolve U.S. federal and state investigations into the 2017 hack that compromised some of the most sensitive information of more than 140 million people.

The agreement with authorities including the Federal Trade Commission and state attorneys general — and possibly the Consumer Financial Protection Bureau — may be announced as soon as Monday.

A bill by Rep. Patrick McHenry, R-N.C., would give the CFPB authority to oversee cybersecurity efforts at the credit bureaus.

Lenders who employ a technology stack that tracks, collects and analyzes homebuyer behavior will have a distinct advantage as application volume rises.

Mortgage and real estate professionals need to do a better job of educating consumers and themselves about the growing vulnerability to wire fraud schemes during the home buying process.

Home sales in Baltimore plunged in May amid the recent ransomware attack on city government computers, including those essential for completing real estate transactions.

The agency's vote Thursday threatens to block many of the industry's communications with customers, though banks did win one concession.

For four years running, consumer complaints about the three national credit reporting agencies — Experian, Equifax and TransUnion — have dominated the CFPB’s database. What do they keep doing wrong?

Wells Fargo hired two seasoned veterans for their mortgage technology and data security expertise amid a digital era for financial industries.

First American Financial Corp. tumbled the most in nearly eight years amid concerns that a security flaw at the title insurer may have allowed unauthorized access to more than 885 million records related to mortgage deals going back to 2003.

The sale of Lisa Kloid's Northeast Baltimore house was moving along quickly. It went under contract in April after less than a month, and the settlement was moved up to accommodate the eager first-time buyers.

First American Financial may have allowed unauthorized access to more than 885 million records related to mortgage deals going back to 2003, according to a security researcher.

First-quarter operating revenue in Equifax's Mortgage Solutions unit was the lowest it's been for the fiscal period since 2016, and the company anticipates declines in this division will remain a concern.

The mortgage industry identified two technology initiatives it claims have the greatest potential to improve processes and be the most broadly adopted over the next two years, according to Fannie Mae.

Consumers increasing their online shopping for homes and loans is a reason why mortgage servicers' retention rates haven't improved much since the downturn, according to a marketing technology firm executive.

The Mortgage Bankers Association is investing $2 million to support the creation of online notary standards and several other initiatives.

Lenders must do more to address the safety of borrowers' personal information as digital mortgage strategies spread and regulatory scrutiny increases.

A newer set of issues and opportunities presents itself for those embracing technology, involving everything from business strategy to cybersecurity.