Professional development

Mortgage industry hiring and new job appointments for the week ending April 14.

Robotics and other forms of intelligent automation is already helping lenders and servicers increase capacity and redeploy staff to more customer-centric tasks.

Robotic process automation makes cumbersome loan manufacturing tasks more efficient and consistent, providing lenders and servicers with an opportunity to focus employees on activities that enhance the customer experience and increase capacity.

Churchill Mortgage is providing its loan officers with third-party technologies they can share with consumers to help would-be borrowers shop for homes and manage their budget.

Attracting millennials and preparing for the rising rate environment are issues on the minds of mortgage executives where staffing is concerned.

Phyllis Caldwell has put a priority on ensuring the company's board and workforce look more like the borrowers whose mortgages it services.

The refinance share of mortgage activity decreased to 46.9% of total applications, its lowest level since June 2009, from 47.9% the previous week.

Despite claims that digitizing the mortgage process will require less human capital, consumer desires for people on the other end of the phone or computer will keep mortgage loan officers in demand for the foreseeable future.

Some single-family lenders are ideally trying to move purchase loans from application to funding within 21 days at a time when average timeline is twice as long. Here's why.

Some of the most popular contributors to National Mortgage News' Voices community weigh in on what they see coming in the next year for origination, servicing, technology and regulation.