Training

While regulatory pressures remain top of mind for the mortgage industry, lenders surveyed by National Mortgage News are shifting their attention from defensive-minded compliance initiatives to ones that improve companies' ability to compete.

After years of plowing resources into compliance projects, mortgage lenders surveyed by National Mortgage News are foregrounding core business initiatives in their plans for the coming year. High on to-do lists are projects aimed at improving the customer experience and seizing new business opportunities.

Accurately capturing mortgage data to meet new federal regulators is a top challenge for banks and credit unions, according to Wolters Kluwer Financial Services.

2016 Presidential candidate Carly Fiorina telegraphs a message that the mortgage industry would do well to heed.

To better serve millennial mortgage customers, lenders would be helped by understanding how the "fear of missing out" mentality drives this generation's consumer culture.

The Asian Real Estate Association of America has launched a two-year partnership with Radian Group's mortgage insurance unit.

There is no universal definition of "TRID-ready," but any vendor claiming it's prepared for the new integrated disclosures should allow lenders to test the changes. Here's what to look for, and the red flags that should be cause for concern.

Mortgage companies must rethink their recruitment strategies and emphasize company culture to attract millennials, or they will become the banks they once worked to replace.

Regulators are unsympathetic to lender losses created by loan officer mistakes, but even with a close reading of compensation rules, a compliant path is still unclear.

Lenders must leverage a variety of tools, from Boomer parents to mobile technology to connect and engage with millennial mortgage borrowers.

As marketing services agreements increasingly fall out of favor, a more level playing field may emerge where loan officers must aggressively compete on their skill and service to win referral business.

The mortgage industry typically takes a conservative approach to employees promoting their personal brands. But it's time for lenders to take a lesson from the presidential hopefuls who have gained an upper hand by playing up their individual brands.

Lenders said the delay in implementing the combined loan and closing disclosures is giving them valuable added time to train their staff, according to a DocuTech survey.

For servicers seeking to differentiate themselves with mortgage investors, the ability to quickly resolve a delinquent loan has taken a backseat to demonstrating a strict adherence to the swath of new compliance requirements that have transformed the industry.

Lenders thrive with clear communication from the top executive and an operations team offered ample support.

Upgrading communications technology is imperative, but only one way, for mortgage servicers to prepare for an onslaught of consumers accustomed to high-touch, individualized attention.

Loan officer Eric Rotner's first boss made him understand the entire origination process, which has given him an edge against his competition.

To avoid alienating a consumer base increasingly expecting digital options, lenders must take the plunge and update old loan origination systems that cannot accommodate today's technology demands.

Companies that emphasize a diverse and inclusive workforce not only create a better work environment for employees, they also perform better financially. Here are eight ways that mortgage companies can establish and maintain a priority on diversity.

Mortgage professionals brave enough to bring mortgage fraud to light deserve the same level of protections as workers in other businesses, rather than be subjected to a patchwork of laws designed for other industries.