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With mortgage rates tumbling near 3% in the second quarter, refinance originations spiked 400% in some housing markets, pushing overall volume to its highest point since 2009, according to Attom Data Solutions.

Banks and other lenders have found a way to potentially make billions of dollars from the coronavirus-fueled upheaval in the U.S. mortgage market — yet it risks burning bond investors in the process.

An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.

Home sales in greater Hartford jumped in July — typically a slow summer month for purchases — as sellers who sat the sidelines at the start of the pandemic put out the "for sale" sign and eager buyers snapped up properties.

The coronavirus continued reshaping the Bay Area housing market last month, as demand for homes was weakest in San Francisco and strongest in the North Bay as buyers untethered to an office sought more space.

Recent changes to housing policy and uncertainty regarding the coronavirus could slow that growth.

Fannie Mae's new chief administrative officer position focuses on diversity, inclusion and affordable housing.

New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones

Robert Wells, CEO of PracticePro 365, is an entrepreneur who has founded and played executive roles in software and professional services firms and launched innovation practices within larger organizations. Most recently, he co-created the digital transformation practice at CFGI, a Carlyle Group company.

In the past, the people that close the loan have been left out of developing this technology.