Customer experience

ReverseVision and Stratmor Group are building a benchmark for Home Equity Conversion Mortgages that could help determine how well these Federal Housing Administration loans serve seniors.

Atlantic Home Loans CEO Ed Buchser expects his company to stay relevant in years to come, and he's tapping technology to help him get there.

Teresa Blake, managing director of business optimization at KPMG, explains how top mortgage lenders phase in their digital mortgage capabilities and where new industry innovations are headed.

Sometimes reaching underserved borrowers takes experimenting with changes to the mortgage finance system. That's why Fannie Mae and Freddie Mac are working with lenders to test innovative loan products that meet borrowers' evolving needs.

Despite digital mortgage advances, borrowers think it still takes too long to get a loan, J.D. Power finds in its annual customer satisfaction ranking of originators.

Some banks are looking at how to translate the complicated and document-heavy mortgage lending process into the digital world of voice-interactive personal assistants.

Financial firms say the database is unreliable and would like to see it removed from public view. But the industry would also lose access to competitive insights that can be gleaned from the massive trove of consumer complaints.