E-docs

Technology startups diving into mortgage lending are doing a lot of things well … except servicing, warned a mortgage industry consultant who has advised them.

After nearly 20 years of talk, the time for e-closings is finally here, thanks to a push from government regulators and a broad shift in acceptance across demographics.

From electronic closings to e-warehouse lending, these executives are leading a movement to recast the industry's approach to digital.

A small Connecticut bank takes the plunge into mobile-friendly mortgages in a bid to turn an attractive pool of student-loan borrowers into lifetime customers.

Advanced technology can certainly provide process improvements, but those will reap results only if employed alongside industry fundamentals.

Despite the outcry prompted by lenders' commercials during Super Bowl 50, customer satisfaction surveys indicate borrowers are more than ready for the ease and convenience of digital options.

The Consumer Financial Protection Bureau's indirect response to Quicken Loans' Super Bowl 50 commercial implicitly warns consumers to be wary of technology, which points to a bigger problem: does the CFPB even know what it wants from the mortgage industry?

Arbor Commercial Mortgage has created an online loan-origination service for multifamily lenders.

ZipLogix, a maker of real estate software, has formed a partnership with Roostify.

The answer to lower costs, higher efficiency, and better record keeping for compliance lies in eSignature, e-documents, and e-mortgages, the foundation for which has legally been in place for 15 years now.

Issues with upgrading software and ensuring pricing accuracy to comply with the consumer bureau's "integrated disclosures" have been magnified in wholesale loan transactions.

Mountain America Credit Union has partnered with Pavaso to implement a new digital collaborative closing process to provide a better experience to members applying for mortgages called QuickClose.

With the Consumer Financial Protection Bureau's disclosure rule potentially slowing down the loan process, institutions need to focus on communication strategies to keep young borrowers at the closing table.

Williston Financial Group has formed a subsidiary to focus on providing technological improvements to mortgage and real estate transactions.

Jeff Patmont got his home loan on his phone. The 30-year-old marketing manager for a medical-device company said he did almost everything electronically for the mortgage on his home in the San Francisco Bay Area.

A plan by the government-sponsored enterprises to begin collecting the new Closing Disclosure data is designed to promote Fannie Mae and Freddie Mac's loan quality goals. But the initiative may also prompt broader use of e-signatures and paperless processing.

From single-point-of-contact requirements to the need for better self-service options, servicers surveyed by National Mortgage News are taking a much-needed hard look at the full range of customer touch-points that they operate.

Amid a renewed focus on improving customer service and the overall borrowing experience, lenders surveyed by National Mortgage News indicate a strong interest in customer-relationship management software, but remain tepid about electronic signatures.

Xome, a Nationstar Mortgage Holdings effort to automate the home-buying process, has launched a notary mobile app.

Reynolds & Reynolds, a provider of document-management software for automotive dealers, has acquired International Document Services, a provider a mortgage-document services.