Mobile technology

Sales growth was the top reason lenders gave for investing in new technology, according to a new study from sales automation software firm Velocify.

Without the Consumer Financial Protection Bureau setting specific debt collection guidelines — including what technology agencies can use — the industry will continue a practice that harms consumers: lawsuits.

Technology startups diving into mortgage lending are doing a lot of things well … except servicing, warned a mortgage industry consultant who has advised them.

Land title insurers using mobile devices for business often misunderstand how much sensitive personal information they're holding, posing a big data security — and regulatory — problem.

As the pressure builds for mortgage lenders to offer digital — specifically mobile — tools, innovators in the space are encouraging the industry to keep the customer as the focus in designing new offerings.

The rise in technology use can open the door for all variations of fraud and theft, but companies can look to existing tools as models in the battle against criminal forces.

A small Connecticut bank takes the plunge into mobile-friendly mortgages in a bid to turn an attractive pool of student-loan borrowers into lifetime customers.

Ten-X will unveil Ten-X Homes and Ten-X Commercial at the annual SXSW Interactive Festival in Austin, Texas, on Friday.

Lenders ready to court millennials as potential clients, and employees, can find common ground more easily than they might assume.

The technology giant and the federal government both have vested interests in protecting customer and proprietary information. Making concessions for any will set a dangerous precedent to make concessions for all.

Mortgage servicers are actively discussing with regulators how current rules could be streamlined, and future rules could be shaped, to minimize costs and hassles.

Millennials are on the verge of becoming the largest cohort of homebuyers. If lenders want to gain and retain their trust, they must start by recruiting a younger, more diverse and gender-balanced workforce.

National Mortgage News readers share their views on the most pressing mortgage and housing topics of the month. Comments are excerpted from reader response sections of NationalMortgageNews.com articles and our social media platforms.

Despite the outcry prompted by lenders' commercials during Super Bowl 50, customer satisfaction surveys indicate borrowers are more than ready for the ease and convenience of digital options.

The Consumer Financial Protection Bureau's indirect response to Quicken Loans' Super Bowl 50 commercial implicitly warns consumers to be wary of technology, which points to a bigger problem: does the CFPB even know what it wants from the mortgage industry?

From single-point-of-contact requirements to the need for better self-service options, servicers surveyed by National Mortgage News are taking a much-needed hard look at the full range of customer touch-points that they operate.

Amid a renewed focus on improving customer service and the overall borrowing experience, lenders surveyed by National Mortgage News indicate a strong interest in customer-relationship management software, but remain tepid about electronic signatures.

While regulatory pressures remain top of mind for the mortgage industry, lenders surveyed by National Mortgage News are shifting their attention from defensive-minded compliance initiatives to ones that improve companies' ability to compete.

Quicken Loans CEO Bill Emerson's term as chairman of the MBA underscores how the consumer-direct mortgage channel has grown from a quirky novelty to the force leading a technology revolution.

Xome, a Nationstar Mortgage Holdings effort to automate the home-buying process, has launched a notary mobile app.