Practice and client management

Discover Bank is approaching $1 billion in home equity-related receivables, a milestone for the six-year-old home-loan division that aims to rework the lending process for both its customers and loan officers.

Before signing a home purchase contract, the vast majority of potential homebuyers already selected their mortgage lender in order to compete with investors, a Fannie Mae survey found.

Mortgage servicer customer satisfaction levels are among the lowest of any industry as more companies prioritize cost-cutting, regulation and default management over their borrowers, according to J.D. Power.

The Delaware company, best known for issuing prepaid cards, has ramped up commercial real estate securitizations. The shift promises to deliver big fees, but it could also cause headaches if defaults spike.

Removing Federal Housing Administration-insured mortgages with natural-disaster forbearance from the agency's delinquency tracking database would give investors a less-distorted view of loan performance, according to the Community Home Lenders Association.

Altisource Portfolio Solutions cut its previous-quarter net loss by 49% in its most recent fiscal period, when property maintenance revenue and new Hubzu real estate auction site inventory increased.

Investments in proprietary front-end software to mark next phase of mortgage initiative.

Mandate for loan officers is to be able to inform on customers' specific financial needs in areas that extend well beyond the home loan.

Amazon's reputation is built on customer fulfillment and technology innovation, but are those enough to guarantee success in the mortgage business?

Homebuilders that team with mortgage lenders get higher levels of borrower satisfaction with the finance process, according to a loanDepot study. This comes as more consumers are evaluating financing options first, highlighting an opportunity to reach them earlier on.