Practice and client management

An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.

All states that had licensing restrictions related to remote work temporarily lifted them due to the pandemic, but whether those changes could become permanent remains to be seen.

MatlinPatterson, which once owned more than 60% of the Michigan company, has been paring back its stake in recent years.

The annual survey and ranking of mortgage servicers found that while trust is increasing, borrowers were frustrated with some digital interactions and long wait times with call centers.

As home loans surge and lenders look to expand, they're doing a cost-benefit analysis on the possibility of opening more commercial locations.

Almost six in 10 completely agreed that company-provided technology met or exceeded their expectations.

The new normal created by the events so far in 2020 could make this the best year ever for lenders.

The current refinancing boom might seem like the worst time to buy leads, but for some, it may be the best.

The outbreak has completely upended whatever expectations the industry had heading into 2020. Here's key areas that have been shaped by the pandemic, some potentially forever.

Buying power for many consumers is hampered and some originators said that affects their ability to serve consumers.

Framework Homeownership CEO Danielle Samalin helped support consumer organizations after the housing bubble burst. Now she’s using that experience to help borrowers and homebuyers navigate new challenges.

But unless lenders make fundamental shifts in how they use this technology, change isn't going to happen.

Culture scores at the lender are equal or higher than before lockdown.

Even after the Fed eased some limitations in April to promote emergency lending, the bank has had to make some “tough choices” to heed the $1.95 trillion growth ceiling set by regulators in the aftermath of its phony-accounts scandal.

From the Midwest to mid-Atlantic, here's a look at 12 housing markets where first-time homebuyers find the most affordability, according to NerdWallet.

From what it takes to accommodate remote notarization to figuring out how to process an influx of forbearance requests through limited communication channels, here are five takeaways from coronavirus-related work restrictions.

Recognizing the leading originators of Federal Housing Administration mortgages in the 2020 Top Producers survey.

Phone calls have remerged as a powerful lead generation tool that loan officers shouldn't overlook.

Among those that this listing recognizes are loan officers who dollar volume could be limited by the geography they work in or the loan product types they originate.

Here they are, the best of the best. The 2020 countdown of the National Mortgage News Top Producers list, numbers 1 through 400.