Practice and client management

Human resources professionals are looking to fight bad behavior driven by upper management.

Despite past missteps in the U.S. mortgage business, the bank is giving it another go, bringing servicing in-house and catering to millennials and international clients here, says HSBC’s Raman Muralidharan.

As mortgage brokers gain more leverage in the market, concerns about borrower poaching and retention are making channel conflict with lenders more prevalent.

Today's mortgage broker is tech savvy, sophisticated and better equipped to thrive in a wholesale channel that's far more competitive than in the past.

The Consumer Financial Protection Bureau issued a request for information Thursday on the bureau’s public reporting of consumer complaints, which has long vexed the financial services industry.

The bank will spend an additional $1.4 billion on technology in 2018 to gain share and boost efficiency, executives said Tuesday. But they were peppered with questions about whether the big investment will yield a big financial return down the road.

The digital-only Ally Bank has taken several steps to deepen customer relationships through electronic channels, including use of personalized emails and websites that have yielded strong click-through and loyalty rates.

Blue Lion Capital, which is upset with the Seattle company's growth strategy, also wants to replace two of the company's directors.

The percentage of Marion County, Fla., mortgages that are behind on payments was greater in November than it was in November 2016. This could be a residual effect of Hurricane Irma.

The company that holds Washington Mutual's legacy reinsurance business has agreed to purchase a controlling interest in Nationstar Mortgage and invest in its growth.

Darryl White sees an opportunity for Bank of Montreal to take more market share in the United States, and he’s betting on investments in mortgage lending, commercial banking and capital markets to get there.

Likely changes to the National Flood Insurance Program are poised to raise costs for many Jersey Shore homeowners, perhaps substantially.

Churchill Mortgage is building the "preunderwriting" process used to give borrowers a stronger sense of preapproval into its workflow to make financed offers on homes more competitive.

From responding to natural disasters to emerging technology strategies, here's a look at six top trends on the agenda for the 2018 MBA Servicing Conference.

From government grants to automating branch management tasks, lenders are using their knowledge of real estate, finance, and government incentives to maximize the resources they invest in facilities.

Mortgage lead generation costs are notoriously variable and tough to control, especially when lenders are trying to save money with origination call centers.

Borrowers with a problem during the mortgage origination process likely had multiple issues with their lender and a high percentage of those consumers felt the glitch was not resolved.

The 2018 Top Producers Survey is now open for submissions. This year's program features a number of new and exciting features designed to provide insights into key industry trends and feature the accomplishments and successes of individual loan officers.

Roostify has integrated its mortgage transaction technology into LendingTree's lead generation system, creating a seamless path from product search through closing.

The Seattle company, which is gearing up for a proxy battle with Blue Lion Capital, appointed a former U.S. Bancorp executive to fill a board vacancy.