“You all will not let me breathe” is just one example in the Consumer Financial Protection Bureau's complaint database where a consumer likened alleged mistreatment by a financial institution to social injustice. An artificial intelligence firm uses technology to help companies flag such language.

Long-term home-based operations are more likely than they were prior in March of last year, but some origination and servicing professionals will return to the office, a recent survey suggests.

There’s a 20 percentage-point gap between Black and white consumers who have the income necessary to qualify for a mortgage on a new median-priced home.

Half of Facet Wealth’s employees haven’t met face-to-face. Here is how the fintech is working to strengthen community.

Efforts to improve representation in the workforce have to be measurable in order to avoid becoming an empty trend, according to the Mortgage Bankers Association’s chief financial officer and diversity & inclusion officer.

The $10 million program appears to be the first of its kind in the nation.

As global warming intensifies storms and flooding, formerly redlined neighborhoods with majority BIPOC occupants will likely bear the brunt of the damage risk, according to a Redfin analysis.

The agreement calls for the bank to pay $50,000 to an unnamed consumer and requires its staff to undergo fair lending training as it relates to appraisals.

A cross-training strategy that hasn’t been widely used since the Great Recession is coming back into vogue among outsourcers.