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Jane Loginova is co-founder and co-CEO of Radar Payments.

There is an emotional and human aspect in all relationships and that holds true for the bond between individuals and brands. The COVID-19 pandemic has brought both the strengths and weaknesses in customer experience under the spotlight. This episode will focus on how connecting with customers and ensuring they have a positive experience with a company is paramount, particularly in a pandemic-driven world. Join our host, Brooke Worden, President of The Rudin Group and guest speaker, Virgil Miller, Chief Operating Officer of Aflac U.S. and President of Aflac Group in a discussion that will highlight how and why Aflac is emphasizing three key aspects of the customer experience in 2020.

Also: credit availability expands, mortgage apps slide and Nexsys Technologies releases home insurance verification tool Rocket Mortgage uses.

Anil Grandhi is CEO and founder of Seattle-headquartered AG FinTax, providing expertise and guidance nationwide to entrepreneurs and small businesses on tax planning, CFO services, wealth management, and the PPP loan forgiveness process. He can be reached at anil@agfintax.com.

While 12,000 mortgages exited forbearance, the most borrowers entered forbearance protection in a week since early September, according to Black Knight.

But late payments for all other investor types rose compared with the second quarter.

Mortgage industry hiring and new job appointments for the week ending Dec. 11.

Casey Ellis is CTO, founder and chairman of Bugcrowd.

The head of the House Financial Services Committee is already exerting influence by handing the president-elect a laundry list of Trump regulatory policies that she wants the incoming administration to reverse.