Digital mortgages

HSBC anticipates its mortgage underwriting volume ramping up significantly after recent initiatives to provide loan officers with more tools and time to address the complex needs of affluent customers, often from overseas.

Most digital transformation efforts concentrate on loan origination technology and do not deal with the costs incurred in the settlement and closing process.

Black Knight's second-quarter earnings dropped 20% from the previous year as it took a hit from its indirect investment in Dun & Bradstreet, offsetting a 7% increase in revenue.

Even as digital mortgage availability make it easier for Americans to navigate the process, many would-be buyers are struggling to afford a home.

Banks need to mitigate potential bias in algorithmic predictive models using artificial intelligence, as regulators are weighing how to oversee the emerging technology.

Mortgage servicer customer satisfaction levels are among the lowest of any industry as more companies prioritize cost-cutting, regulation and default management over their borrowers, according to J.D. Power.

Loan officers' jobs are harder than they need to be because of back-end system inefficiencies, and it adds cost to the process.

Lenders looking to keep up with the competition should adopt a digital mortgage process because a key borrower segment and the government-sponsored enterprises increasingly expect them to offer one.