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For the second time in the past three J.D. Power polls, Rocket Mortgage has been dislodged from the top spot.
November 16 -
Problems with self-service tools and inconsistent communication have damaged consumer perception of their lender, J.D. Power said.
November 9 -
The company expects to get between $17 and $19 per share.
October 15 -
The annual survey and ranking of mortgage servicers found that while trust is increasing, borrowers were frustrated with some digital interactions and long wait times with call centers.
July 30 -
Guild Mortgage CEO Mary Ann McGarry is giving up the president's title as the San Diego-based company continues its national expansion plans.
November 18 -
Consumer mortgage originator satisfaction scores fell in the second quarter as lenders had to work through the increase in application activity, a J.D. Power report said.
November 14 -
Mortgage servicer customer satisfaction levels are among the lowest of any industry as more companies prioritize cost-cutting, regulation and default management over their borrowers, according to J.D. Power.
August 1 -
Point, which provides an alternative to traditional home equity lending products, has raised $122 million in new capital from eight investors to expand its reach.
March 20 -
Having an all-digital process results in lower customer satisfaction for home equity line of credit providers than an all in-person or a mix of methods, a J.D. Power survey found.
March 14 -
Assessing the implications of big tech's inevitable next run at the business of mortgage lending.
March 6 -
As the industry shuffles closer to completely digital mortgages, the next wave of technology aims to usher in total automation and uniformity.
January 16 -
The growth of digital mortgage origination channels has improved customer satisfaction with the process, but consumers still want personal interaction at some point, according to J.D. Power.
November 8 -
Investments in technology and emphasis on user experience contributed to an increase in the average satisfaction score for mortgage servicers, according to J.D. Power. Yet only a fifth of customers use mobile platforms.
July 30 -
Despite digital mortgage advances, borrowers think it still takes too long to get a loan, J.D. Power finds in its annual customer satisfaction ranking of originators.
November 9 -
A decline in overall customer brand perception has stalled mortgage servicer satisfaction, ending a multiyear trend of steady improvements, according to J.D. Power.
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