JD Power

For the second time in the past three J.D. Power polls, Rocket Mortgage has been dislodged from the top spot.

Problems with self-service tools and inconsistent communication have damaged consumer perception of their lender, J.D. Power said.

The company expects to get between $17 and $19 per share.

The annual survey and ranking of mortgage servicers found that while trust is increasing, borrowers were frustrated with some digital interactions and long wait times with call centers.

Guild Mortgage CEO Mary Ann McGarry is giving up the president's title as the San Diego-based company continues its national expansion plans.

Consumer mortgage originator satisfaction scores fell in the second quarter as lenders had to work through the increase in application activity, a J.D. Power report said.

Mortgage servicer customer satisfaction levels are among the lowest of any industry as more companies prioritize cost-cutting, regulation and default management over their borrowers, according to J.D. Power.

Point, which provides an alternative to traditional home equity lending products, has raised $122 million in new capital from eight investors to expand its reach.

Having an all-digital process results in lower customer satisfaction for home equity line of credit providers than an all in-person or a mix of methods, a J.D. Power survey found.

Assessing the implications of big tech's inevitable next run at the business of mortgage lending.