-
Problems with self-service tools and inconsistent communication have damaged consumer perception of their lender, J.D. Power said.November 9
-
The company expects to get between $17 and $19 per share.October 15
-
The annual survey and ranking of mortgage servicers found that while trust is increasing, borrowers were frustrated with some digital interactions and long wait times with call centers.July 30
-
Guild Mortgage CEO Mary Ann McGarry is giving up the president's title as the San Diego-based company continues its national expansion plans.November 18
-
Consumer mortgage originator satisfaction scores fell in the second quarter as lenders had to work through the increase in application activity, a J.D. Power report said.November 14
-
Mortgage servicer customer satisfaction levels are among the lowest of any industry as more companies prioritize cost-cutting, regulation and default management over their borrowers, according to J.D. Power.August 1
-
Point, which provides an alternative to traditional home equity lending products, has raised $122 million in new capital from eight investors to expand its reach.March 20
-
Having an all-digital process results in lower customer satisfaction for home equity line of credit providers than an all in-person or a mix of methods, a J.D. Power survey found.March 14
-
Assessing the implications of big tech's inevitable next run at the business of mortgage lending.March 6
-
As the industry shuffles closer to completely digital mortgages, the next wave of technology aims to usher in total automation and uniformity.January 16
