Practice and client management

Nap pods and beanbag chairs are nice, but what employees really care about are personal respect and generous compensation. Oh, and it helps to be dog-friendly.

BSI Financial Services received a capital infusion for the subservicer to acquire mortgage servicing rights for its own account in order to offer its clients more liquidity for this asset.

The company will shutter the offices it inherited when it bought EverBank in 2017 and focus on lending to existing customers through digital channels. U.S. Bank will assume the leases on about 25 properties.

The bank says it has restored access, but it hasn’t explained how a fire-suppression system at one facility could cause a nationwide outage across all of its channels, or how its system as a whole could have been left so vulnerable to the incident.

Customers reported being unable to access online banking, mobile banking or their debit cards.

The industry's largest acquisition in more than a decade will create the sixth-biggest bank in the country, with assets of more than $442 billion.

A significant percentage of consumers are willing to turn to technology companies for their financial needs, including applying for a mortgage, although they have trust issues with them, a Fannie Mae report said.

Mortgage and real estate professionals are navigating new technology to support a better consumer experience and grow their customer base, but those who lose sight of the end goal are in danger, according to Remax CEO Adam Contos.

Current housing market conditions are sending the real estate and mortgage industries back to the drawing board to craft strategies ultimately in support of customer acquisition and retention at a time when competition is tight.

The deadline for the 2019 Top Producers has been extended to Friday, Feb. 22 at 6 p.m. EST. Loan officers are encouraged to take the survey and participate in the annual ranking program that recognizes the accomplishments and successes of the industry's best originators.