Other safety measures taken to protect settlement agents and consumers include drive-up closings and overnight mail.

Now is the time for mortgage servicers to prioritize customer care for the homeowners they serve.

The upstarts enjoyed rapid growth during the long economic expansion. Now they are on the ropes.

Closing loans is just one way BMO Harris and other banks are looking to use online notarization. But there are obstacles to overcome before it becomes standard practice.

Previously, mortgage firms concentrated on borrower-facing systems at the expense of internal experience.

From what it takes to accommodate remote notarization to figuring out how to process an influx of forbearance requests through limited communication channels, here are five takeaways from coronavirus-related work restrictions.

Incoming chief Frank Bisignano downplays any pressure to find $1.2 billion in cost cuts promised to shareholders from the acquisition of First Data. Instead he emphasized his track record of producing revenue growth and pledged to keep funding innovation projects.

Bisignano, who engineered a technology-driven recovery at First Data before it was acquired by Fiserv last year, will take Fiserv's top job as the company forges its coronavirus strategy.

Financial institutions have been monitoring workers' productivity at home with tracking software and webcams. Now they're mulling whether to mandate contact-tracing apps, COVID-19 testing and other practices that could raise further privacy issues.

The other parts of the Day 1 Certainty program regarding income and asset verifications remain in effect.

But Black Knight and Arch Capital's mortgage insurance business aren't as affected, at least so far.

Net income grew by nearly 1,990% year-over-year as its core mortgage services businesses gained scale.

Almost 10 years after it became the business world's biggest buzzword, cloud technology is everywhere, but few mortgage companies have fully capitalized on its efficiency and flexibility advantages.

Is JPMorgan Chase an outlier or the canary in the coal mine when it comes to home equity lending during the coronavirus spread?

As lenders scale up on their remote capabilities in response to the pandemic, the software companies that service them see exponential growth.

Phone calls have remerged as a powerful lead generation tool that loan officers shouldn't overlook.

The popular videoconferencing service has been beset by security issues, and some banks have banned employees from using it. Are they overreacting?

The conditions the pandemic created could be the driver of e-mortgage adoption that has been long in coming.

The nonprofit that distributed a loss mitigation platform built during the last crisis recently closed, but the technology's creator sees interest in its use for COVID-19-related deferrals.