But unless lenders make fundamental shifts in how they use this technology, change isn't going to happen.

Self-service portals fielded at least half of coronavirus-related forbearance-plan requests and made it possible to handle an influx at a challenging time, but the GSEs recommend circling back to borrowers.

Culture scores at the lender are equal or higher than before lockdown.

With no way of knowing just how many borrowers will need the mods after the coronavirus forbearance period ends, lenders are deploying artificial intelligence and servicing protocols to tame the ferocious piles of paperwork awaiting them.

Coronavirus-related remote work has elevated the need to find a dedicated source of funding for managing and developing real estate finance industry data standards, according to the Mortgage Bankers Association.

The social distancing related limitations on home appraisals is inspiring some companies to find new ways to advance the process.

The temporary approval of remote ink-signed notarizations gives mortgage companies another tool for closing deals during coronavirus lockdown.

The company will still offer the product it is most known for, Point.

With the recent acceleration to cloud computing, how can mortgage companies, who constantly deal with sensitive personal information, maintain safety?

The funds will allow the company to make further investment in its machine language technology.

To deal with the crunch, servicers should combine cloud and digital workflow automation technologies.

Other safety measures taken to protect settlement agents and consumers include drive-up closings and overnight mail.

Now is the time for mortgage servicers to prioritize customer care for the homeowners they serve.

The upstarts enjoyed rapid growth during the long economic expansion. Now they are on the ropes.

Closing loans is just one way BMO Harris and other banks are looking to use online notarization. But there are obstacles to overcome before it becomes standard practice.

Previously, mortgage firms concentrated on borrower-facing systems at the expense of internal experience.

From what it takes to accommodate remote notarization to figuring out how to process an influx of forbearance requests through limited communication channels, here are five takeaways from coronavirus-related work restrictions.

Incoming chief Frank Bisignano downplays any pressure to find $1.2 billion in cost cuts promised to shareholders from the acquisition of First Data. Instead he emphasized his track record of producing revenue growth and pledged to keep funding innovation projects.

Bisignano, who engineered a technology-driven recovery at First Data before it was acquired by Fiserv last year, will take Fiserv's top job as the company forges its coronavirus strategy.

Financial institutions have been monitoring workers' productivity at home with tracking software and webcams. Now they're mulling whether to mandate contact-tracing apps, COVID-19 testing and other practices that could raise further privacy issues.