The CFPB is giving stakeholders until Dec. 1 to file comments on a potential overhaul to its rules related to the Equal Credit Opportunity Act, which prohibits discrimination in credit and lending decisions.

An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.

The agency sought feedback on potential changes to the Equal Credit Opportunity Act. But a coalition of industry and advocacy groups want a longer comment period to afford “a greater opportunity for thoughtful public participation.”

With no way of knowing just how many borrowers will need the mods after the coronavirus forbearance period ends, lenders are deploying artificial intelligence and servicing protocols to tame the ferocious piles of paperwork awaiting them.

The social distancing related limitations on home appraisals is inspiring some companies to find new ways to advance the process.

Almost 10 years after it became the business world's biggest buzzword, cloud technology is everywhere, but few mortgage companies have fully capitalized on its efficiency and flexibility advantages.

As lenders scale up on their remote capabilities in response to the pandemic, the software companies that service them see exponential growth.

As delving further into digitization becomes more the standard, loan officers across the country know artificial intelligence is the next evolution in mortgage technology.

Mortgage technology efforts have historically been behind the curve, but some recent responses to the coronavirus highlight instances where it rises to the occasion.

IBM called for rules aimed at eliminating bias in artificial intelligence to address concerns which range from identifying faces in security-camera footage to making determinations about mortgage rates.