KeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation of rising delinquencies.

The Minneapolis company said 75% transactions have been handled online since the pandemic hit.

Closing loans is just one way BMO Harris and other banks are looking to use online notarization. But there are obstacles to overcome before it becomes standard practice.

Incoming chief Frank Bisignano downplays any pressure to find $1.2 billion in cost cuts promised to shareholders from the acquisition of First Data. Instead he emphasized his track record of producing revenue growth and pledged to keep funding innovation projects.

Financial institutions have been monitoring workers' productivity at home with tracking software and webcams. Now they're mulling whether to mandate contact-tracing apps, COVID-19 testing and other practices that could raise further privacy issues.

From its greatest potential to adoption challenges, here’s a look at what attendees at the Digital Mortgage Conference 2019 had to say about artificial intelligence.

Credit decisions were a natural place to start with artificial intelligence, but now banks and credit unions are taking the technology to all parts of their businesses.

The bureau issued three policies removing the threat of legal liability for approved companies that test new products.

Blooma has developed a software product that combs databases to create property profiles for commercial real estate lenders. It can drastically cut origination costs and approval times and help banks identify safer loans, the company says.

Capacity, formerly Jane.ai, originally designed its chatbot to answer consumers' questions, but when employees started using it, that gave the startup an idea for a new business line.

MISMO released an updated set of remote online notarization standards to create consistency among industry practices and state laws as mortgage lenders continue to make strides with electronic closings.

Mortgage lenders continue prioritizing technology efforts over all else in hopes of tackling a slew of market hurdles and threats, according to Fannie Mae.

Consumer demand for “ease of information and ease of interaction” is driving the digital mortgage era, says John Schleck, senior vice president at Bank of America.

LoanDepot is using scale and technology to its advantage by evaluating borrower demands through surveys and real-time assessments of customer profiles, says Chief Technology Officer Dominick Marchetti.

Bank of America is taking what consumers are accustomed to on the banking side and applying that to its lending division to offer a consistent digital experience, says John Schleck, the bank’s senior vice president.

After being acquired by Citizens Bank, Franklin American Mortgage has an expanded customer base and product offerings, but is also better positioned to embrace digital mortgage technology, says Franklin Chief Information Officer Matt Rider.

With customers in Afghanistan and a headquarters in San Antonio, USAA uses digital mortgage tools to craft a consistent experience and reach borrowers around the globe, according to Executive Director of the Mortgage Digital Experience Mark Burrage.

From music by Lil Wayne to a quote from Albert Einstein, here’s a look at 17 ways #DigMortgage18 speakers made an entrance.

Design is the "translation layer" between business and technology, and puts physical form to company goals, says USAA Chief Design Officer Meriah Garrett.

The industry is learning to navigate digital mortgage technology, but there’s no right or wrong approach, says Atlantic Home Loans CEO Ed Buchser.