Servicing systems

Investments in technology and emphasis on user experience contributed to an increase in the average satisfaction score for mortgage servicers, according to J.D. Power. Yet only a fifth of customers use mobile platforms.

While the digital mortgage movement has primarily focused on the originations side of lending, Black Knight's latest release seeks to apply those principles to servicing to help improve borrower retention and engagement.

From tech that ensures foreclosures are processed correctly to implementing robotic process automation, here's a look at seven strategies that servicers can use to stay compliant and on budget.

The Consumer Financial Protection Bureau has dropped an investigation into Altisource, a mortgage servicing technology firm with close ties to Ocwen Financial.

While mobile applications have become increasingly present in the originations segment of the mortgage industry, they're now making their mark in the servicing space.

Servicers are still trying to figure out how they can best take advantage of the growing use of electronic notes and other digital mortgage tools by lenders and the secondary market.

Incenter Mortgage Advisors is putting up for bid a $712.8 million package of government-sponsored enterprise and Ginnie Mae mortgage servicing rights concentrated in the Southeast.

From accelerating its subservicing transformation to overcoming regulatory obstacles, here's a look at three reasons behind Ocwen Financial Corp.'s $360 million acquisition of PHH Corp.

From origination to payoff, blockchain technology makes data more reliable and secure to enhance and improve mortgage lending.

Servicers continue to face data management challenges, particularly during loan onboarding and transfers. Blockchain technology may hold the key to resolving those issues.

Bank of America is exiting the mortgage lien release business by entering into an agreement to sell this unit to First American Financial Corp.

Ocwen Financial Corp. lost $6.1 million in the third quarter, as pretax losses from its origination business outweighed any profits generated from the servicing side.

Ocwen Financial Corp. will move its servicing portfolio to Black Knight's LoanSphere MSP system of record, following years of regulatory scrutiny of its existing technology provided by Altisource Portfolio Solutions.

LoanCare, a Virginia Beach, Va.-based subservicer, can now service mortgages registered with MERS as e-notes by using DocMagic's e-vaulting technology.

The Consumer Financial Protection Bureau said Wednesday that it would give mortgage servicers more time to notify distressed borrowers who have asked not to be contacted about the collection of their debts.

Picking a new benchmark for adjustable-rate mortgages is the easy part. Industrywide implementation is where things get tricky.

A decline in overall customer brand perception has stalled mortgage servicer satisfaction, ending a multiyear trend of steady improvements, according to J.D. Power.

Incenter Mortgage Advisors is brokering a $2 billion portfolio of mortgage servicing rights on agency loans with imaged files on behalf of an undisclosed seller.

From blockchain to digital labor, here's a recap of the best moments and insights from the Mortgage Bankers Association's 2017 technology conference.

HSBC has met the consumer relief requirements set out under the National Mortgage Settlement, according to the latest report from the settlement's monitor.