Servicing systems

Investments in technology and emphasis on user experience contributed to an increase in the average satisfaction score for mortgage servicers, according to J.D. Power. Yet only a fifth of customers use mobile platforms.

While the digital mortgage movement has primarily focused on the originations side of lending, Black Knight's latest release seeks to apply those principles to servicing to help improve borrower retention and engagement.

From tech that ensures foreclosures are processed correctly to implementing robotic process automation, here's a look at seven strategies that servicers can use to stay compliant and on budget.

The Consumer Financial Protection Bureau has dropped an investigation into Altisource, a mortgage servicing technology firm with close ties to Ocwen Financial.

While mobile applications have become increasingly present in the originations segment of the mortgage industry, they're now making their mark in the servicing space.

Servicers are still trying to figure out how they can best take advantage of the growing use of electronic notes and other digital mortgage tools by lenders and the secondary market.

Incenter Mortgage Advisors is putting up for bid a $712.8 million package of government-sponsored enterprise and Ginnie Mae mortgage servicing rights concentrated in the Southeast.

From accelerating its subservicing transformation to overcoming regulatory obstacles, here's a look at three reasons behind Ocwen Financial Corp.'s $360 million acquisition of PHH Corp.

From origination to payoff, blockchain technology makes data more reliable and secure to enhance and improve mortgage lending.

Servicers continue to face data management challenges, particularly during loan onboarding and transfers. Blockchain technology may hold the key to resolving those issues.