Overall, new 60-day-plus delinquencies totaled $2 billion, up from $1.69 billion in August, while maturity defaults accounted for half, or 51% ($1.05 billion) of new delinquencies.

Many participants promoted AI-backed products aimed at promoting engagement and retention of existing customers, with features from deepfakes to voice agents.

National Mortgage News' Digital Mortgage Conference is gearing up for its 10th edition; here's a look back through the years from the previous nine shows.

The successor to Michael Hutchins, who filled the role on an interim basis, guided a well-known bank's real estate business through the financial crisis.

September 16–⁠17, 2025

The two companies first started collaborating last year, but now BBVA has white-labeled Prosper’s technology on its own website.

The digital bank is on a larger mission to attract younger customers. It's inserting itself into the popular video game in the hope that game players will learn about its products and have fun at the same time.

The Flagstar MortgageTech Accelerator program was designed to give qualified fintechs access to experienced mentors and potential customers. Applicants also may obtain access to seed capital funding.

An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.

KeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation of rising delinquencies.

The Minneapolis company said 75% transactions have been handled online since the pandemic hit.

Closing loans is just one way BMO Harris and other banks are looking to use online notarization. But there are obstacles to overcome before it becomes standard practice.

Incoming chief Frank Bisignano downplays any pressure to find $1.2 billion in cost cuts promised to shareholders from the acquisition of First Data. Instead he emphasized his track record of producing revenue growth and pledged to keep funding innovation projects.

Financial institutions have been monitoring workers' productivity at home with tracking software and webcams. Now they're mulling whether to mandate contact-tracing apps, COVID-19 testing and other practices that could raise further privacy issues.

From its greatest potential to adoption challenges, here’s a look at what attendees at the Digital Mortgage Conference 2019 had to say about artificial intelligence.

Credit decisions were a natural place to start with artificial intelligence, but now banks and credit unions are taking the technology to all parts of their businesses.

The bureau issued three policies removing the threat of legal liability for approved companies that test new products.

Blooma has developed a software product that combs databases to create property profiles for commercial real estate lenders. It can drastically cut origination costs and approval times and help banks identify safer loans, the company says.

Capacity, formerly Jane.ai, originally designed its chatbot to answer consumers' questions, but when employees started using it, that gave the startup an idea for a new business line.