Marketing

The most successful mortgage originators will use artificial intelligence and machine learning to enhance and enable their people to have better, more meaningful engagements with customers.

Seven real estate companies are now facing age-discrimination complaints over allegations they used advertisements posted on Facebook to filter out potential clients over a certain age.

Like many regional banking companies, Huntington Bancshares casts itself as a community bank, albeit one with more than $100 billion in assets.

The bucket of homeowners in the money to refinance includes anyone who bought a home in the last 18 months, and lenders are on the phone calling them.

Long Island foreclosure sales doubled over the last five years as the county courts made a priority of clearing bust-era cases.

The pursuit of a more digital mortgage business always involves a balancing act between the drive for automation and the preference or need many consumers may have for some kind of personal touch.

Angel Oak is now offering mortgage brokers and correspondent loan sellers a prequalification tool to determine borrower eligibility for non-qualified mortgages.

HSBC anticipates its mortgage underwriting volume ramping up significantly after recent initiatives to provide loan officers with more tools and time to address the complex needs of affluent customers, often from overseas.

Zillow Group shares were poised to fall to a six-week low after its results and updated forecasts suggested its entire "portfolio is faltering" at a critical time for the company looking to pivot its business, analysts said.

Before signing a home purchase contract, the vast majority of potential homebuyers already selected their mortgage lender in order to compete with investors, a Fannie Mae survey found.

Removing Federal Housing Administration-insured mortgages with natural-disaster forbearance from the agency's delinquency tracking database would give investors a less-distorted view of loan performance, according to the Community Home Lenders Association.

Investments in proprietary front-end software to mark next phase of mortgage initiative.

Homebuilders that team with mortgage lenders get higher levels of borrower satisfaction with the finance process, according to a loanDepot study. This comes as more consumers are evaluating financing options first, highlighting an opportunity to reach them earlier on.

Real value comes from the wholesaler using a hands-on approach to ensure that a mortgage broker's customers are treated to the best experience for the life of the loan.

As Amazon looms over the mortgage industry, expert views differ on the retail monolith claiming its stake in the sector.

Ally wants to increase productivity and improve the use of analytics to build on customer relationships.

Zillow's mortgage division experienced better customer demand in the first quarter than it expected, but its revenue was outweighed by expenses that led to a pretax loss of $9.6 million.

A larger share of Midwestern loan officers compared with their counterparts nationwide said working with first-time home buyers was extremely important for their success, the 2019 Top Producers Survey found.

Having a cash-out refinance program is important to greater share of originators in the West than it is in the United States as a whole, the Top Producers 2019 survey found.

Customer-facing mortgage technology is not that big of a deal for Top Producers based in the South, even as a growing number of lenders are partnering with fintech firms to create a better user experience.