Automation

KeyBank, Regions and others are using self-service portals, robotic processing automation and virtual assistants to digitize the collections process and make it more humane in anticipation of rising delinquencies.

As delving further into digitization becomes more the standard, loan officers across the country know artificial intelligence is the next evolution in mortgage technology.

Brent Chandler of FormFree, Tim Mayopoulos of Blend and Tamra Rieger of Evergreen Home Loans share their Digital Mortgage 2019 highlights

Rick Lang of Freddie Mac, Tim Mayopoulos of Blend and Tamra Rieger of Evergreen Home Loans discuss the key objectives – from customer experience to system integrations – that mortgage companies are pursuing through digitalization.

Aaron King of Snapdocs, Brent Chandler of FormFree, Tim Mayopoulos of Blend, and Chris Backe of Ellie Mae talk about system fragmentation, data access issues, personnel management and other hurdles that still stand between the industry and comprehensive digitalization.

Credit decisions were a natural place to start with artificial intelligence, but now banks and credit unions are taking the technology to all parts of their businesses.

Capacity, formerly Jane.ai, originally designed its chatbot to answer consumers' questions, but when employees started using it, that gave the startup an idea for a new business line.