Data and information management

How consumer attitudes toward privacy threaten to overturn long-standing industry assumptions about customer data and personalization.

Emerging consumer attitudes toward privacy threaten to overturn long-standing industry assumptions about customer data and personalization.

In an open letter, industry veteran Thomas Vartanian outlines the steps the administration can take to encourage innovation, better detect cyber threats and modernize regulation.

Corporate breaches facilitated by employees — often accidentally — rose significantly this year, and banks have been particularly hard hit. Here's why.

As it attempts to craft policy on access to consumers’ financial account information, the agency is wading into a battle between those who want data to flow more freely and those who prioritize security.

As the pandemic speeds digital adoption at financial institutions, the technology giants are pitching products that scan in data from mortgage documents and provide security and compliance controls used by in-house tech developers.

The rulemaking is expected to draw enormous interest from both banks and third-party fintech providers.

Mortgage companies contended with an average of 1,316 fraud attempts per month in 2020, up from 1,280 in the previous year, according to the latest study by LexisNexis Risk Solutions.

The recent decrease in the rate at which current loans became impaired could further encourage the cautious return of the non-QM market currently underway.

Data security, while better than paper-based processes, still can be a problem, according to panelists at Digital Mortgage 2020.

Lenders and vendors are starting to realize that there are both areas in which artificial intelligence can be used more broadly, and areas in which technology’s role should be limited.

Many states currently have temporary work-from-home guidance for licensed mortgage professionals that extends through at least Dec. 31, but some have fall expiration dates.

The former SoFi chief’s latest startup, Figure, has created what it says is a transparent marketplace for buying and selling assets. Some banks have embraced the technology, but other blockchain projects have stalled because lenders don't want rivals to see their data.

New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones

The overnight shift to working from home created a number of practical quandaries for mortgage firms large and small, according to a recent survey conducted by Arizent.

With the recent acceleration to cloud computing, how can mortgage companies, who constantly deal with sensitive personal information, maintain safety?

From what it takes to accommodate remote notarization to figuring out how to process an influx of forbearance requests through limited communication channels, here are five takeaways from coronavirus-related work restrictions.

Financial institutions have been monitoring workers' productivity at home with tracking software and webcams. Now they're mulling whether to mandate contact-tracing apps, COVID-19 testing and other practices that could raise further privacy issues.

The popular videoconferencing service has been beset by security issues, and some banks have banned employees from using it. Are they overreacting?

The conditions the pandemic created could be the driver of e-mortgage adoption that has been long in coming.